Rotating Front Desk Agent

Description

Job Summary: Wyndham Grand Algarve is seeking a Rotating Front Desk Agent to deliver exceptional guest service, manage check-ins/outs, and provide personalized assistance, ensuring a memorable experience for all guests. Key Highlights: 1. Ensure an exceptional welcome and memorable experience for guests. 2. Work across various shifts and adapt to multiple Front Office functions. 3. Unwavering commitment to Wyndham Grand’s luxury standards. Wyndham Grand Algarve, a 5-star hotel located in Quinta do Lago, is currently recruiting a Rotating Front Desk Agent to join its Front Office team. **Job Description:** The successful candidate will be responsible for delivering an exceptional welcome to our guests and ensuring a memorable experience from arrival through to departure. The role involves performing various front desk duties, including check-ins and check-outs, responding to personalized guest requests, supporting reservation and billing management, and collaborating with other departments. This position requires flexibility to work across various shifts—including the night shift—adaptability to multiple Front Office functions, and an unwavering commitment to Wyndham Grand’s luxury standards. **Key Responsibilities:** · Professionally and warmly greet and welcome guests, delivering personalized service. · Efficiently process check-ins and check-outs, ensuring accurate data entry and system updates. · Promptly respond to guest requests and inquiries, exceeding expectations and resolving issues effectively. · Uphold Wyndham Grand Algarve’s luxury hospitality standards and internal procedures. · Manage and process payments, ensuring billing accuracy and compliance with financial procedures. · Coordinate with other departments to ensure a seamless and distinctive guest experience. · Perform night shifts while adhering to audit procedures. · Demonstrate proactivity and anticipation of guest needs, suggesting additional services where appropriate. **Desired Profile:** · Education in Hospitality, Tourism, or related fields (preferred). · Minimum 2 years’ experience in similar roles within 5-star hotels. · Excellent personal presentation and communication skills. · Strong attention to detail and commitment to luxury hospitality standards. · Team-oriented mindset and ability to adapt to varying shifts and work rhythms. · Fluency in English (mandatory); knowledge of additional languages is an asset. · Familiarity with hotel property management systems (PMS). **BENEFITS:** * Sales incentives * Complimentary access to the hotel gym * An additional day off on your birthday * Extra Mile Team Member (Employee of the Month) * Gift voucher for newborn babies * Complimentary access to the hotel’s Kids Club for employees’ children * Special rates on hotel services * Special accommodation rates at Wyndham Group hotels * Access to discounts with hotel partner businesses * Staff parties and events Interested candidates should submit their application, including CV and cover letter, to careers@wyndhamgrandalgarve.com, with the subject line "Rotating Front Desk Agent". Job Type: Full\-time Language: * English (Required) * Português (Required) Location: * Faro, Distrito de Faro (Required) Work Location: In person