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Job Summary: The selected candidate's primary responsibility is to ensure the service quality required by the Group, thereby guaranteeing overall customer satisfaction. Key Responsibilities: 1. Ensure service quality and customer satisfaction 2. Customer service and front desk operations 3. Development of reservation, check-in, and check-out procedures AP Hotels \& Resorts is seeking a professional for its hotel unit in Olhos de Água. The selected candidate's primary responsibility is to ensure the service quality required by the Group, complying with all standards and procedures, thereby guaranteeing overall customer satisfaction. **Responsibilities:** * Customer service; * Ensuring front desk operations; * Developing all technical/administrative procedures related to reservation, check\-in, and check\-out processes; * Recording and processing payments received. **Requirements:** * Proven experience in the applied field; * Good user-level computer skills; * Knowledge of and experience operating hotel management systems – Host (preferred); * English language proficiency – knowledge of additional languages is an advantage; * Strong communication skills; * Professional appearance; * Good interpersonal skills; * Dynamic, responsible, trustworthy, and punctual; * Customer-oriented attitude; * Availability for rotating and shift-based schedules. **Shall we naturally stand out together? We look forward to welcoming you to AP Hotels \& Resorts!**
