Job Summary: The professional will welcome and serve customers in a personalized manner, identifying their needs and providing support across various store processes. Key Highlights: 1. Integration into a multinational company leading in DIY and home decoration 2. Human-First culture that values diversity and growth 3. Dynamic and collaborative work environment #### **Store: Albufeira** #### **Your Day-to-Day** * Ensure excellent customer welcome at any touchpoint; * Greet customers at the Welcomer station in a personalized way, adapting communication and service to each customer type, promoting relational rather than transactional service; * Identify customer needs, providing simple information on product availability and location, order status, services, or store procedures; * Serve SPV customers, initiating repair processes and spare parts requests, while knowing relevant procedures and the Saveo tool; * Manage the store's CRM independently, offering appropriate solutions for each customer situation and coordinating with respective store departments when necessary; * Organize tasks considering customer traffic peaks, always prioritizing customer service. #### **Who We Are Looking For** * Educational qualification equivalent to completion of 12th grade; * Professional experience of 1 to 2 years; * Good user-level computer skills; * Customer-oriented mindset and interest in customer needs; * Interpersonal and teamwork skills; * Ability to handle stress; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What We Offer** * Integration into a multinational company with competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live by a Human-First culture, where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
