Guest Relations (M/F)

Description

Job Summary: A Guest Relations professional to plan, organize, and oversee communication initiatives aimed at enhancing guest interaction and personalizing the guest experience, ensuring service quality. Key Highlights: 1. Focus on excellence in service and personalized experience 2. Passion for customer service 3. Strong attention to detail and team spirit Wyndham Grand Algarve, a 5-star hotel property located in Quinta do Lago, is currently recruiting Guest Relations professionals to join its Guest Experience team. **Job Description:** The successful candidate will be primarily responsible for planning, developing, organizing, and overseeing communication initiatives to establish, maintain, and enhance interaction between guests and other hotel departments, elevate service excellence, and personalize the guest experience. Emphasis on detail and holistic vision to elevate the entire guest journey, thereby ensuring required service quality standards are met in full compliance with all policies and procedures, guaranteeing overall guest satisfaction and adherence to Brand standards. **Ideal Candidates Should Have:** \- Education and/or experience in this role, preferably within 5-star hotels \- Excellent personal presentation and communication skills \- Strong attention to detail and commitment to standards \- Passion for customer service \- Strong sense of responsibility and team spirit \- Fluency in English (knowledge of additional languages is an advantage) \- Familiarity with the SiHot system is desirable **BENEFITS:** * Complimentary access to the hotel gym * Health insurance (effective upon confirmation of employment) * An additional day off on one’s birthday * Extra Mile Team Member (Employee of the Month) * Gift voucher for newborn babies * Complimentary access to the hotel’s Kids Club for employees’ children * Special pricing on hotel services * Special rates on accommodation at Wyndham Group hotels * Access to discounts offered by hotel partners * Staff parties and events Benefits: * Internet access * Commercial discounts * Free parking * Health insurance Work Location: On-site