Guest Experience Expert

Description

Summary: This role involves creating a unique and memorable guest experience by addressing operational needs, responding to guest requests, and sharing local points of interest. Highlights: 1. Create a unique and memorable guest experience 2. Offer a wide range of services to guests 3. Be part of an international team and thrive **Additional Information** **Job Number**26080605 **Job Category**Rooms \& Guest Services Operations **Location**Estrada da Gale, Sesmarias, Albufeira, Portugal, Portugal, 8200\-385 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work goes beyond simply providing guests with seamless check-in and check-out processes. Above all, we must build a unique and memorable experience. Our Guest Experience Experts take the initiative to deliver a broad spectrum of services that guide guests throughout their stay. They are empowered to move freely within their space and do what is necessary — whether handling operational needs, responding to guest requests, preparing reports, or sharing regional points of interest — ensuring guests feel that every transaction is part of the experience. Regardless of your position, certain fundamentals are essential for success: creating a safe workplace, adhering to company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications remain professional. The Guest Experience Expert role requires being on your feet and moving about (standing, sitting, or walking for extended periods) and getting hands-on in your work (moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds (4.5 kg) unassisted). It is critical that Guest Experience Experts execute all these tasks flawlessly (and any other reasonable task assigned) — so our guests remain consistently satisfied and our business continues to thrive. RECOMMENDED QUALIFICATIONS Education: High school diploma or equivalent. Related work experience: No related work experience required. Supervisory experience: No supervisory experience required. Licenses or certifications: None required. *At Marriott International, we are committed to promoting equal employment opportunity, welcoming every individual with dignity, and offering equal opportunities to all. We have fostered an environment where the unique qualities of our associates are appreciated and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences among our associates. We are committed to preventing discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered under applicable law.* At W Hotels, our mission is to spark curiosity and broaden horizons. Our properties offer authentic life experiences. We aim to open doors — and minds — and new faces and new experiences inspire us deeply. We are dedicated to listening and responding to all needs, enabling us to reinvent luxury standards worldwide. The Whatever/Whenever service philosophy (anything you want, whenever you want it) embodies our culture and service ethos — bringing our guests’ passions to life. If you are original, creative, and forward-thinking, you are welcome at W Hotels. By joining the W Hotels team, you also become part of the Marriott International portfolio of properties. **Choose** a company that empowers you to bring your best self forward, **give** purpose to your professional life, **be part of** an incredible international team, and **become** the best version of yourself.