Customer Experience Trainee

Description

Job Summary: As a Customer Experience Trainee, you will support continuous improvement initiatives for the customer journey, promoting satisfaction and loyalty. Key Highlights: 1. Support the implementation of Customer Experience initiatives 2. Contribute to a customer-centric culture 3. Collaborate with diverse teams to deliver the best customer experience **Location:** Daikin Portugal **Category:** Customer Care and Technical Service **Location:** Paço D'Arcos, PT **Custom Field 1:** 3003 Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a leading Japanese company in the market and the world’s largest producer and supplier of HVAC&R (Heating, Ventilation, Air Conditioning and Refrigeration) solutions, including heat pumps and refrigeration technology. Daikin Portugal (DAPT) is one of DENV’s sales affiliates, with physical offices located in Paço D'Arcos (headquarters) and Vila do Conde. Visit our website to learn more about us!**Customer Experience Trainee (M/F)** **Paço de Arcos** At Daikin, we create innovative climate control and indoor air quality solutions that transform spaces into more comfortable, healthy, and efficient environments. More than technology, we are driven by the positive impact on people’s well-being and our commitment to a more sustainable future. We are a company **certified for four consecutive years as a Great Place to Work®**, a recognition reflecting our culture of trust, collaboration, and continuous development of our people. If you are interested in understanding the customer journey, analyzing data, identifying opportunities for improvement, and collaborating across teams to create excellence in customer experience, this opportunity is for you. **Your Role** As a **Customer Experience Trainee**, you will contribute to continuous improvement initiatives for the customer journey, supporting projects that promote satisfaction, retention, and loyalty. On a day-to-day basis, you will: * Support the implementation of Customer Experience initiatives and projects * Contribute to developing a customer-centric culture * Monitor customer experience metrics such as NPS, CSAT, and CES * Analyze feedback from customers and partners, identifying improvement opportunities * Support monitoring of the Customer Support Centre performance and service levels * Collaborate on managing and tracking escalated complaints and requests, ensuring effective and timely resolution * Update complaint reports, analyzing root causes, response times, and other relevant metrics * Support customer communication initiatives * Work closely with After-Sales, Logistics, Sales, and Marketing teams to ensure the best possible customer experience **What We Are Looking For** * Recent graduate in Business Administration, Marketing, or related fields * Strong customer orientation * Interest in data analysis and experience metrics * Proactive attitude and problem-solving focus * Good oral and written communication skills * Analytical thinking and attention to detail * Proficiency in Portuguese and English * Advanced knowledge of Microsoft Office tools (Excel, PowerPoint, Word) * Familiarity with digital tools (Qualtrics knowledge is an advantage) **What We Offer** * Paid professional internship lasting 12 months, plus meal allowance via card and transportation subsidy * Birthday leave * Free coffee and fruit at the workplace * Team-building activities among colleagues * Partnerships with wellness companies * Integration into a multinational, market-leading, sustainability-oriented company **Apply now and take the first step in your career with us. We’re waiting for you!** To learn more about what Daikin has to offer: https://careers.daikin.eu/dapt/?locale\=pt\_PT Daikin Europe (DENV) is a subsidiary of Daikin Industries Ltd. and a leading provider of heating, ventilation, air purification, and refrigeration technologies. Daikin designs, manufactures, and brings to market a broad portfolio of equipment and solutions for residential, commercial, and industrial applications across Europe, the Middle East, and Africa (EMEA). To date, Daikin EMEA employs over 12,000 people across more than 59 consolidated subsidiaries. It operates 12 major manufacturing facilities located in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the United Kingdom. Our mission is to drive sustainable and effective solutions, creating a good climate for future generations. And this is only possible thanks to our team! Good climate starts with people — this is our motto! Our employees are the heart of our company. At Daikin Portugal, we work in a collaborative and positive environment supported by trust, creativity, and continuous improvement. Together, we develop high-quality solutions by empowering talented teams. Here, you’ll have many opportunities to learn and grow. We are deeply committed to fostering a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people! Apply now