Solidnetworks, an expert in Information Technology and Outsourcing Services, is expanding its team. If you're looking for new challenges and want to be part of a dynamic, motivated, and ambitious team, join us! We provide skill development through certified training and career management across the various areas of operation within this Group. We are currently seeking helpdesk technicians for user support. The ideal candidate will possess the following qualifications: * Proven experience as a service desk technician or in another user support role; * Experience using ticketing tools (EasyVista or ServiceNow); * Experience with monitoring and alerting tools (Site24x7, PRTG and/or APPDYNAMICS); * Experience working in Windows environments via SCCM, MSFT Active Directory, Dameware, TeamViewer; * Practical technical knowledge of workstation automation products, databases, and remote control; * Solid understanding of workstation systems, mobile devices, and other technological products; * Proficiency in using microcomputers (preferably with regular use of Microsoft Windows and Microsoft Office); * Ability to diagnose and resolve basic technical issues; * Fluency in English, both written and spoken; * Excellent communication skills; * Customer-oriented with the ability to work under stressful conditions; * Academic background in computer science or equivalent experience. Location: Lagoas Park Working hours: 8:00 AM to 8:00 PM (8 daily hours) Hybrid work model (on-site one day per week) integrated into a shift schedule with compensatory time off. Please send your CV with reference **Helpdesk\_Suporte\_Utilizadores\_2025** Join our team and let's grow together! Employment type: Full-time/Integral