Technical Support JD

Description

Job Summary: We are seeking a Technical Support Technician to collaborate with the Electronic Security Systems team, providing remote and on-site technical support and assisting field technicians. Key Highlights: 1. Join a world-leading private security company. 2. Collaborate with the Electronic Security Systems team. 3. Develop expertise in high-tech security systems. Securitas, a global leader in the private security sector with a strong focus on integrated technological security solutions and physical protection, is looking for a Technical Support Technician (Security Systems) to collaborate with the Electronic Security Systems team. Responsibilities * Provide remote technical support (phone, Teams, email, videoconference) or on-site support when required. * Assist field technicians with fault diagnostics, system configurations, and testing. * Interpret technical project documentation, electrical schematics, and equipment manuals. * Log service requests and resolutions in the help desk system. * Create or update technical documentation, tutorials, checklists, and FAQs. * Support technician training. * Liaise with manufacturers as needed (for second-level support). Requirements: * Technical education in Electronics, Electrotechnics, Automation, Networking, or related fields. Knowledge of: * Analog and IP CCTV systems * Intrusion alarm systems * Access control systems * Sensors, control panels, DVRs/NVRs, monitoring software * Understanding of computer networks (IP addressing, switches, structured cabling) * Familiarity with technical standards and best installation practices. Behavioral Profile * Communicative and patient — able to explain clearly, even under field pressure. * Logical reasoning and ability to quickly and clearly analyze problems. * Collaborative mindset, focused on resolving issues and supporting others. * Proactive in identifying recurring faults and proposing process improvements. * Organized in logging requests and reporting. Tools and Technologies * Help desk or technical support systems * Security system-specific software * Remote access applications Preferred Qualifications: * Industry-specific certifications * Basic electrical knowledge (to guide simple connections) * Prior experience as a technician * Technical English for reading manuals and videos If you meet the above requirements and wish to join a leading company in the private security sector, submit your application and join us. Licenses 22 A, 22 B, and 22 C