**Job Description:** * Receive (in person, by phone, and email), identify, analyze, process, input, invoice, and deliver parts requested by internal and/or external customers. * Ensure customer-focused service, striving to meet and exceed customer expectations. * Prepare budgets in accordance with the company's commercial policies defined for each customer type. * Request parts from logistics / central warehouse or applicable supplier. * Manage ordering and receiving parts transferred between stores. * Prepare shipment of orders to customers in coordination with transportation service providers. * Carry out picking of materials in the warehouse so that they are available to the customer as agreed. * Monitor delivery times of ordered parts, activating all available mechanisms to anticipate their arrival, seeking market alternatives (if necessary), and keeping the customer informed about every step of the process. * Record lost sales (quantity/price). * Ensure proper organization of warehouse materials, maintaining continuous inventory and participating in annual inventories. * Handle and control cash register operations, when applicable. * Manage paint, consumables, and oil inventory (when applicable). * Ensure compliance with all legal requirements regarding document retention periods (requests, invoices) and collection of NC signatures. **Profile:** * Customer orientation and ability to communicate clearly and empathetically * Technical knowledge of automotive parts, preferably Mercedes\-Benz * Organizational skills, accuracy, and attention to detail in order and stock management * Ability to work in a team and collaborate with different departments (sales and logistics) * Proactivity in problem-solving and managing high-pressure situations * Adaptability to dynamic and multifunctional environments * Proficiency in parts management computer systems (preferably OEM systems) * Commercial attitude and results focus **We Offer:** * Integration into a solid and competitive company that invests in professional training; * Remuneration commensurate with demonstrated experience; * Other benefits currently in effect at the company. Employment Type: Full-time