**Responsibilities:** * Specialized customer service; * Administrative tasks related to document management and validation, ensuring compliance with current procedures; * Clarifying customer inquiries and providing information regarding existing processes and services; * Ensuring customer satisfaction with excellence; * Commercial management of services available to customers. **Requirements:** * Completed 12th grade; * Professional experience in customer service; * Customer-focused with strong communication skills; * Time management, problem-solving, and organizational abilities; * Intermediate English proficiency (mandatory); * PDEAD/DMIFF/IC/CH certification (preferred). **Benefits:** * Competitive salary and benefits package; * Continuous training and specific certifications; * Opportunities for professional growth and development; * Dynamic and collaborative work environment; * Growing company with a promising future. * *See how we handle your data at* *www.guestworld.pt*