Project Manager - Digital Workspace Migration

Description

Job Summary: We are seeking a Program Manager to lead the migration of digital workspaces, aligning IT strategy with business objectives and ensuring a seamless transition for users. Key Highlights: 1. Strategic leadership in digital workspace migration 2. Focus on team facilitation and user experience 3. Management of complex projects in IT environments The **Timestamp Group** brings together several leading Portuguese companies in IT solutions and services, united by the principles of excellence and knowledge sharing. We invest in technological leadership grounded in service quality and technological solutions, supported by continuous training and certification. ###### **Responsibilities:** * Define the overall strategy, objectives, scope, and expected outcomes of the digital workspace migration program, aligning with business and IT vision; * Develop detailed plans for each project within the program, including schedules, budgets, resource allocation, and key milestones, with emphasis on team facilitation; * Identify interdependencies among projects and proactively manage risks, developing mitigation and contingency plans to minimize impact on end users; * Act as the primary facilitator, ensuring technical teams (infrastructure, security, desktop engineering, user support) and business teams have the necessary resources, information, and alignment to execute migration activities; * Monitor project progress against the plan, identify deviations, and implement corrective actions in collaboration with responsible teams; * Manage the full lifecycle of digital workspace migration—from discovery and analysis, planning, execution, user validation, to post\-migration support (hypercare)—ensuring a smooth transition; * Develop and implement comprehensive risk management plans, with special attention to business operational continuity and user experience during and after migration; * Actively manage issues, escalating them when necessary and ensuring their effective resolution with technical teams; * Ensure compliance with security policies, data privacy regulations, and other relevant requirements related to the digital workplace; * Communicate clearly and concisely with all stakeholders, including senior management, technical team leaders, end-user support teams, and general users; * Prepare and present progress reports, status updates, risk assessments, performance metrics, and impact analyses on users resulting from the migration; * Manage stakeholder expectations, build consensus, and ensure alignment; * Guarantee delivery quality and post\-migration functionality through robust testing plans (UAT) and user experience validation; * Conduct post\-migration reviews and lessons learned to improve future programs and processes, focusing on continuous improvement of the digital workplace experience. **Core Requirements:** * Bachelor’s degree in Engineering, Information Systems, Business Administration, or related field; * Minimum of 8 years’ experience managing large-scale, complex IT programs or projects, with proven program leadership experience; * Minimum of 5 years’ direct experience in digital workspace migration programs, including: Operating system migrations (e.g., Windows 7/10 to Windows 11\). Productivity suite migrations or rollouts (e.g., Office to Microsoft 365, G Suite to Google Workspace). Endpoint, user profile, and user data management; * Demonstrated experience managing IT projects with a focus on support and coordination, where the primary role is enabling technical and business teams to perform their tasks, removing impediments, and ensuring activity integration; * Knowledge of project management methodologies (Waterfall, Agile, Hybrid); * Familiarity with digital workplace architectures, endpoint management, identity and access management (IAM), and information security applied to end users; * Experience with project management tools (Jira, Microsoft Project, Confluence). ###### **Behavioral Competencies:** * Team leadership; * Communication: Ability to clearly and persuasively communicate strategies, plans, and status to diverse audiences—from senior management to end users—ensuring alignment and understanding; * Strategic Thinking and Systems Vision: Ability to analyze the overall digital workspace migration landscape, anticipate challenges, and align the program with organizational strategy and user needs; * Problem Solving and Decision Making: Strong analytical capability to identify, diagnose, and resolve complex issues arising during migration, often under pressure; * Crisis Management and Resilience: Ability to remain calm and lead effectively during disruptions, minimizing impact on users and operations; * Negotiation and Influence: Ability to negotiate with stakeholders and vendors, build consensus, and secure necessary resources for execution teams; * Results Orientation and User Focus: Unwavering focus on delivering value, meeting deadlines and budgets, always keeping the end-user experience in mind; * Proactivity and Adaptability: Ability to anticipate needs and rapidly adapt to changes in scope, technology, or priorities within the digital workplace context. **Preferred Qualifications:** * PMP (Project Management Professional) or PRINCE2 certification; * Agile methodology certifications (SAFe, CSM, CSPO); * Certifications in End\-User Computing (EUC) or Cloud technologies (e.g., Microsoft 365 Certified: Enterprise Administrator Expert, Azure Administrator Associate, AWS Certified Solutions Architect) are highly desirable; * Understanding of IT service support processes (ITIL). ###### **Language Skills:** * Fluent English **Employee Benefits:** * Health insurance * Flexibility in organizational routines * Training and certifications * Employee Support Program (covering 5 areas, including psychology) * Birthday and anniversary gifts * Monthly Happy Hour * Benefits Portal with attractive offers