Job Summary: The Ando Living Group is seeking a professional to manage reservations, process payments, and ensure customer service across rotating shifts, contributing to guest loyalty and continuous improvement. Key Highlights: 1. Opportunity at a market-leading organization 2. International, dynamic, and fast-growing environment 3. Competitive package with professional development and growth Full-time recruitment@lovelystay.com **Join the Team :)** The Ando Living Group is an innovative group comprising three market-leading brands: Optylon Krea, LovelyStay, and Ando Living. Optylon Krea drives high-impact real estate development, creating projects that shape the future of cities. Ando Living redefines premium hospitality by offering sophisticated residences and exclusive experiences across multiple international cities. LovelyStay is our benchmark in local accommodation management, delivering unforgettable stays with personalized service for both guests and property owners. Together, they transform the real estate and hospitality sectors, creating unique experiences for investors, property owners, and travelers. If you seek to be part of this revolution, this is your opportunity! **Work Location:** Porto **Working Hours:** Rotating shifts (08:00 \- 17:00 \| 11:00 \- 20:00 \| 12:00 \- 21:00 \| 14:00 \- 23:00). Four-day workweek with weekly rotating days off. **Key Responsibilities:** * Reservation Management: Update and monitor reservations on online platforms; * Payment Processing: Conduct collections, manage refunds, and ensure strict control of financial records; * Customer Service: Respond promptly and professionally to information requests via e\-mail, messages, and phone calls, ensuring clear and effective communication; * Internal Communication: Relay relevant information to operational teams (Property Care, Maintenance, Front Office, etc.), promoting alignment and efficiency; * Guest Loyalty: Contribute to a positive guest experience, enhancing satisfaction and encouraging repeat visits; * Continuous Improvement: Suggest and support implementation of improvements to internal processes and procedures based on guest feedback and operational analysis. **What We Expect From You:** * Fluency in Portuguese and English is essential. We seek someone comfortable communicating in English with colleagues and guests; * An academic background in Tourism or Hotel Management is advantageous; * Strong communication skills to interact effectively with guests; * Autonomy and ability to act swiftly and resolve challenges effectively; * Availability to work rotating shifts; * Excellent organizational skills and stress management capability. **We Offer:** * Opportunity to work in a market-leading organization; * International, dynamic, and fast-growing work environment; * Chance to make a real and meaningful contribution to the company’s success; * Competitive package with opportunities for professional development and growth; * Company events; * Friendly work environment and flexible work policy. The Ando Living Group adheres to principles of equality and non-discrimination in access to employment. The company values the diversity of its employees, providing equal opportunities and treatment in employment access without prejudice or denial of any rights based, for example, on reduced work capacity, disability, or chronic illness. LovelyStay fosters a diverse workplace where individual differences are recognized, respected, and valued, aiming to develop each person’s full potential and leverage their personal and professional talents and strengths.
João Santos
Indeed · HR
João Santos
Indeed · HR
