Clerk-Front Desk

Description

Job Summary: This position processes all guest check-in and check-out registrations, payments, and addresses guest requests, questions, and concerns, coordinating with other departments and providing hotel-related information. Key Highlights: 1. Comprehensive guest service throughout all stages of their stay. 2. Interdepartmental coordination to ensure customer satisfaction. 3. Be part of an incredible global team and fulfill your purpose. **Additional Information** **Job Number**26076677 **Job Category**Rooms \& Guest Services Operations **Location**Avenida dos Combatentes 45, Lisbon, Portugal, Portugal, 1600\-042 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all guest check-in registrations by confirming reservations, assigning rooms, and delivering and activating room keys. Process all types of payments, including accommodation charges and payments made in cash, by check, or via debit or credit card. Process all guest folios, including disputed charges or charges incurred from checking out outside standard hours. Handle, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with the Housekeeping Department to track room readiness and ensure rooms are in perfect condition upon guest arrival. Inform guests and visitors about parking procedures and dispatch bellhops or service staff as needed. Provide directions and information to guests regarding the hotel and local points of interest. Prepare daily reports (number of arrivals and departures), identify special requests, and review reports for accuracy. Complete designated cashier reports and system closing reports. Accept personal checks and traveler’s checks from guests. Count cash drawer at the beginning and end of each shift. Balance and submit receipts according to Accounting specifications. Comply with all company security and safety policies and procedures, and report accidents, injuries, and unsafe working conditions to management. Adhere to all company policies and procedures, maintain a neat and professional uniform and personal appearance, safeguard confidential proprietary information, and protect company assets. Greet and acknowledge all guests according to company standards; anticipate and fulfill their service needs; express sincere appreciation; assist guests with disabilities. Communicate clearly and professionally with others; answer telephones using proper protocol. Cultivate and maintain positive working relationships with others. Meet quality assurance expectations and standards. Stand, sit, or walk for extended periods of time. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Relevant work experience: No relevant work experience required. Supervisory experience: No supervisory experience required. License or certification: None *At Marriott International, we are committed to offering equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or any other characteristic protected by applicable law.* Marriott Hotels strives to elevate the art of hospitality—innovating whenever possible while preserving the comfort of the familiar worldwide. As a Marriott Hotels Host, you will help us uphold our promise of “A Wonderful Hotel Experience, Every Time” through thoughtful, sincere service that anticipates guest needs and enhances this living legacy. With a name synonymous with hospitality worldwide, we proudly invite you to explore Marriott Hotels career opportunities. By joining Marriott Hotels, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** your best self. JW Marriott is part of Marriott International’s luxury portfolio and comprises over 100 beautiful hotels in prominent cities and premier resort destinations worldwide. JW believes employees come first—because if you’re happy, guests will be too. JW Marriott associates are confident, innovative, genuine, intuitive, and carry forward the brand and company founder J. Willard Marriott’s legacy. Our hotels offer an unparalleled work experience where you’ll be part of a community and enjoy authentic camaraderie among a highly diverse group of colleagues. JW creates opportunities for training, development, recognition, and—most importantly—a place where you can pursue your passion within a luxury environment focused on holistic well-being. Exceptional guest care begins with how we care for our employees. This is The JW Treatment™. By joining JW Marriott, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** your best self.