Admin Support (1st Line)

Description

Job Summary: We are seeking an Administrative Support (1st Line) professional to handle telephone, chat, and email support, focused on delivering clear information and ensuring an excellent customer experience. Key Highlights: 1. Telephone, chat, and email support with a focus on customer satisfaction. 2. Advice on web hosting and domain products and services. 3. A work environment that values diversity, inclusion, and collaboration. **About the Company** The team.blue ecosystem comprises over 60 technology brands working daily to help millions of customers thrive online. With a team of more than 3\.000 specialists, it currently supports over 3.5 million customers across Europe and beyond. Group brands range from traditional web hosting, domains, email, VPS, and dedicated servers to modern SaaS platforms and productivity, collaboration, automation, and artificial intelligence solutions. In Portugal, operations include the brands AMEN.PT, PTISP, and Dominios.pt, working daily with diverse platforms, technologies, and customer profiles. **Role:** We are looking for a 1st Line Admin Support professional whose primary focus will be telephone customer support, with additional responsibilities potentially including live chat and email support. This professional will be responsible for providing clear and accurate information about the company’s products and services, as well as acquisition and renewal processes and procedures, always ensuring an excellent, fast, efficient, and customer-needs-oriented interaction experience. **Responsibilities:** * Provide clarifications to customers across a broad knowledge spectrum, including: service acquisition and renewal; payment methods and billing; domain name registration, renewal, and transfer; email services; web hosting services; website creation tools. * Identify, analyze, and clarify customer needs, advising them appropriately on existing or most suitable services. * Analyze, triage, and escalate support requests requiring second-level support intervention. * Ensure excellence in customer service, characterized by professionalism, empathy, friendliness, and a focus on customer satisfaction. * Manage support requests across multiple contact channels: telephone, live chat, and/or email. **Knowledge and Skills:** * Strong motivation for customer interaction; * Good verbal and written communication skills; * Interest and aptitude for Customer Support; * Strong customer orientation and commitment to resolving their needs; * High organizational and information management capability; * Prior experience in customer service; * Knowledge of payment methods and billing; * Knowledge of domain name registration and management; * Knowledge of shared hosting; * Proficiency in Microsoft Word, Excel, and Outlook; * English language proficiency. **Key Competencies** * Continuous interest in learning and personal and professional development; * Passion for customer support and helping others; * Team spirit; * Attention to detail; * Technical proactivity; * Solid knowledge and best practices in Customer Service. **"Come As You Are"** Everyone is welcome here. Diversity and Inclusion are our priorities. Far beyond technical competence, we value respect and trust-based collaboration. Intolerance is not tolerated. \#LI\-CC1