Job Summary: We are seeking two individuals for our Customer Support Line team, responsible for providing support, resolving issues, and communicating with customers. Key Highlights: 1. Provide support and resolve issues for customers 2. Communicate with customers and present products/services 3. Career development within the company **Description:** ---------------- **Who are we?** Telepizza is the leading pizza delivery brand, founded in Spain in 1987\. For over 35 years, we have been delivering moments of happiness to our customers — and to our teams too! Our recipe consists of several ingredients, and all are important — just like each one of our employees! **Which ingredient are we still missing?** Two individuals for our Customer Support Line team. **Where?** São Domingos de Benfica. **Why is this ingredient important?** * Provide customer support by answering questions, resolving issues, and offering information about products and services; * Record complaints, suggestions, and multichannel information; * Communicate with customers, present products and services, and take orders by phone; * Assist customers in resolving technical issues on the website/app or similar platforms; * Make calls to assess customer satisfaction, resolve complaints, or address inquiries; **Once you join the team, what can you enjoy?** Fixed monthly remuneration; * Career development within the company. And of course, we’ll support you by providing training and guidance from day one! **Requirements:** ----------------- **Conditions** * 2 Rotating Weekly Days Off; * Part-time schedule of 84 Hours per Month; * 2 Shift Options: * Shift between 5:00 PM and 12:00 AM\. Shift between 12:00 PM and 7:00 PM * **Minimum Requirements** * Experience in customer service; * Experience in contact centers (preferred); * Minimum educational qualification: 12th grade (mandatory); * Language skills (English and Spanish — valued); * Proficiency in computer applications (Excel, Outlook, internet, social media); * Customer orientation; * Strong verbal and written communication skills.
João Santos
Indeed · HR
João Santos
Indeed · HR
