NOC Specialist

Description

Job Summary: The FCCN – Digital Services for Education is seeking an NOC Specialist to manage the NOC team within the Operations area, contributing to the national educational ecosystem. Key Highlights: 1. Join a large-scale project with impact on education 2. Develop and operate digital services for the educational ecosystem 3. Inclusive and innovative working environment The **FCCN – Digital Services for Education**, a unit of the **AGSE – Agency for the Management of the Educational System**, is looking for an **NOC Specialist** (Network Operations Center) to manage the **NOC** team in the **Operations** area. With the mission to develop and operate digital services supporting the national educational ecosystem, FCCN – Services for Education aims to build a modern, efficient, and technologically advanced infrastructure capable of meeting the real needs of schools and their professionals. At FCCN Education, we believe gender equality is fundamental to creating an inclusive and innovative workplace. We commit to promoting equal opportunities for all individuals, regardless of gender, identity, or expression, ensuring every application is assessed fairly and transparently. If you seek to join a large-scale project with technological impact on the future of education, this opportunity is for you. Join us and help transform the Portuguese educational system. Responsibilities* Coordinate 24×7 NOC operations, ensuring shift management, scheduling, and staffing; * Manage incidents and problems, guaranteeing rapid response, appropriate prioritization, and effective communication; * Ensure end-to-end monitoring of critical networks, systems, and services, including first- and second-line triage; * Optimize operational processes and monitoring tools aligned with ITIL and automation/AIOps, aiming to reduce MTTA and MTTR; * Communicate incident impact and estimated resolution times in real time to stakeholders; * Produce executive reports on operational performance, availability, and SLA compliance; * Ensure operational governance, including SLAs/OLAs, capacity planning, service continuity, and coordination with vendors; * Coordinate preventive maintenance activities and maintenance windows; * Provide support and operations in data centers, in collaboration with specialized technical teams. **Requirements** * Bachelor’s degree in Computer Engineering or related fields; * Minimum 2 years’ experience in similar NOC or IT operations roles; * Solid knowledge of LAN and WAN networks, including TCP/IP, BGP, OSPF, VLANs, VPNs, and firewalls; * Experience in basic administration of Linux and Windows systems, virtualization, and understanding of storage and backup; * Experience with observability and monitoring tools (metrics, logs, traces, SNMP, syslog); * Knowledge of ITIL processes and ITSM/CMDB tools such as ServiceNow; * Experience managing major incidents, coordinating war rooms, and root cause analysis (RCA); * Operational knowledge of cloud platforms (Azure, AWS, or GCP) and native monitoring; * Operational knowledge of data centers, including power, HVAC, and physical infrastructure. Behavioral Competencies* Analytical thinking and strong attention to detail; * Good communication and leadership skills in operational contexts; * Proactivity, autonomy, and high sense of responsibility; * Ability to adapt to demanding environments and engage in continuous learning; * Effective conflict management and stakeholder alignment; * Focus on service quality and efficient problem resolution; * Customer orientation and commitment to service level agreements. Other Valued Competencies and Knowledge* ITIL (Foundation or higher); * Network certifications such as CCNA or CCNP; * CompTIA Network+; * Certified Network Operations Professional or Manager. **Benefits** * Integration into a young and dynamic team with a relaxed atmosphere, where we value closeness and team spirit; * Hybrid work model; * Continuous training aimed at your professional development; * Access to a campus with free parking, welcoming and well-located in Lisbon; * Various internal initiatives to promote social interaction and collaboration among employees; * Option to enroll in ADSE; * Canteen; * Objective-based management.