Job Summary: We are looking for a Helpdesk professional to provide first-line technical support, endpoint management, and Microsoft tool usage, with a focus on resolving issues and supporting users. Key Highlights: 1. Dynamic environment with direct user contact 2. Passion for problem-solving and attention to detail 3. Opportunity to learn and grow At FC Technology, we believe technology, excellent support, and rapid response are essential to ensuring operational continuity and efficiency. We are expanding our team with a Helpdesk professional to join a dynamic environment featuring direct user interaction, extensive use of Microsoft tools, endpoint management, and technical support. If you enjoy solving problems, pay close attention to detail, and are motivated to support users and maintain daily system operations, this could be the right opportunity for you. Your responsibilities will include: * Providing first-line technical support to on-site and remote users. * Managing onboarding and offboarding processes, including account creation, hardware provisioning, and access configuration. * Installing, configuring, and maintaining workstations and mobile devices across Windows, iOS, and Android environments. * Administering accounts and groups in Active Directory. * Managing applications via SCCM and configuring devices using Microsoft Intune. * Supporting Office 365 tools such as Outlook, Teams, OneDrive, and SharePoint. * Supporting videoconferencing systems and remote meeting tools. * Managing network shares, permissions, and file/folder access. * Creating and maintaining internal technical documentation. Mandatory Requirements: * 1–2 years’ experience in Helpdesk / Technical Support roles; * Proficiency in Windows 10/11 and hardware/software troubleshooting; * Solid knowledge of Office 365; * Active Directory administration experience; * Experience using SCCM for software installation and management; * Experience using Intune for device management; * Ability to independently diagnose and resolve incidents. Preferred Qualifications: * Knowledge of networking concepts such as DNS, DHCP, VPN, and corporate Wi-Fi; * Familiarity with ITIL or best practices in incident management; * Experience managing permissions on file servers; * Understanding of cybersecurity fundamentals and access policies; * Experience with ticketing tools such as Jira, ServiceNow, or GLPI; * Ability to create clear, structured technical documentation; * Basic PowerShell knowledge for simple automation tasks. What We Offer: * Modern technological environment; * Collaborative team where your opinion matters; * Opportunity to learn and grow; * Projects with real impact in the financial sector. If you seek a challenge where you can support users, resolve incidents, and contribute to technological stability, we want to meet you. Applications: Submit your CV or email it to rh@fc\-technology.com Employment Type: Full-time Compensation: €960.00 – €1,150.00 per month Benefits: * Meal card/ticket * Health insurance * Transportation allowance Work Location: Hybrid remote work in Alfragide