Job Summary: Data analyst focused on interpreting and analyzing customer data to optimize management decisions and company performance. Key Highlights: 1. Design and develop strategies through data manipulation and analysis. 2. Apply analytical models to evaluate strategies and identify improvements. 3. Analyze cross-functional business data, including performance and profitability. JOB PURPOSE Interpret internal and external customer data to facilitate and optimize management decision-making and company performance. KEY ACCOUNTABILITIES \& RESPONSIBILITIES * Design and development of strategies through recurrent manipulation and analysis of large volumes of data, based on structured and normalized datasets. * Application of analytical models and analysis tools to assess the effectiveness of current strategies, identify improvement opportunities, define action plans, and present recommendations to the management team for subsequent adjustment and implementation. * Analysis of cross-functional business data and variables, including portfolio performance, effectiveness of levers, customer behavior forecasting, portfolio re-evaluation, customer profitability, productivity, judicial management, among others. * Preparation of reports, analyses, and proposals directed to the management team and other organizational areas. * Compliance with environmental best practices in the office context. KEY WORKING RELATIONSHIPS \& COMMUNICATIONS **INTERNAL:** * Operations; * Finance; * IT / Information Systems; * *Master Servicing*; * Senior Management Team. **PERSON SPECIFICATION****: **FORMAL EDUCATION \& CERTIFICATION** * Bachelor’s degree in Statistics, Mathematics, Business Administration, Economics or related field. **KNOWLEDGE \& EXPERIENCE** * Databases; * Excel; * PowerPoint and other industry-standard tools; * Good command of English; * Knowledge of SQL (preferred). * Knowledge of Spanish (preferred).