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Guest Relations Agent

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: We are seeking a Guest Relations Agent for a 5-star hotel, passionate about customer interaction and delivering memorable experiences. Key Highlights: 1. Personalized and excellent guest reception 2. Order management and complaint resolution 3. Coordination with departments to ensure seamless service We are expanding our team and looking for a **Guest Relations Agent** to join a 5\* hospitality environment. If you are passionate about customer interaction, attentive to detail, and enjoy delivering memorable experiences, this could be the right opportunity. **Your responsibilities will include:** * Ensuring personalized and excellent guest reception * Managing requests, preferences, and complaints, ensuring their prompt resolution * Anticipating guest needs and delivering a unique experience throughout their stay * Coordinating with various departments to ensure seamless service * Promoting hotel services and supporting customer loyalty **We are looking for:** * Experience in hospitality or similar roles (preferred) * Excellent communication and interpersonal skills * Fluency in English (additional languages are valued) * Strong customer orientation and attention to detail * Proactivity, empathy, and problem-solving ability **What we offer:** * Integration into a strong team * Continuous training and development * A demanding and structured professional environment **Employment type:** Full-time / Full\-time Employment type: Full-time/Full\-time Work location: On-site

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Posted by

João Santos

Indeed · HR

Location

João Santos

Indeed · HR

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