Guest Experience Expert

Description

Job Summary: We are seeking a Guest Experience Expert to create unique and memorable experiences, guiding guests throughout their stay and ensuring adherence to luxury standards. Key Highlights: 1. Create unique and memorable experiences for guests. 2. Empowered to be creative, kind, and compassionate. 3. Pride in work and team. **Additional Information** **Job Number**26068916 **Job Category**Rooms \& Guest Services Operations **Location**Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal, 2714\-511 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work is not just about ensuring smooth guest check-in or check-out. Beyond that, it is about building an experience that is unique and memorable for the guest. Our Guest Experience Experts take initiative to deliver a wide range of services that guide our guests throughout their stay. They feel empowered to be proactive and do what needs to be done at any given moment. Whether performing operational tasks, responding to guest requests, completing reports, or sharing information about local highlights and events, Guest Experience Experts ensure these interactions become part of the guest experience. Regardless of your specific role, there are fundamental elements critical to success (creating a safe workplace, following company guidelines and procedures, respecting confidentiality, protecting company assets, maintaining quality standards, and ensuring your uniform, personal appearance, and communication remain professional). Guest Experience Experts are constantly on the move (standing, sitting, walking for extended periods) and engage in various physical tasks (moving items, lifting, carrying, pushing, and placing objects under 10 pounds without assistance). It is essential that Guest Experience Experts consistently perform these tasks—and other reasonable duties requested—to ensure guest satisfaction and hotel operations. DESIRABLE QUALIFICATIONS Education:High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant work experience:No relevant work experience required. Supervisory experience:No supervisory experience required. License or certification:None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We commit to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law.* With more than 100 award-winning hotels worldwide, The Ritz\-Carlton ladies and gentlemen create such exceptional experiences that guests remember long after they have departed. We aim to attract the world’s best hospitality professionals to create lasting memories, believing that everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the global standard for exceptional, personalized luxury service—and take pride in delivering excellence in guest care and comfort. Your role will be to ensure The Ritz\-Carlton’s “Gold Standards” are upheld with warmth and attention every day. The Gold Standards form the foundation of The Ritz\-Carlton, guiding us to make each day better than the last. Thanks to this foundation and our belief that our culture drives success, The Ritz\-Carlton has earned its reputation as a world-leading luxury hospitality brand. As part of the team, you will learn and apply the Gold Standards—including the Employee Promise, the Credo, and the Service Values. Additionally, we promise you the opportunity to take pride in your work and your team. By joining The Ritz\-Carlton, you join a portfolio of brands within Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.