Indeed
IT Support engineer
Summary:
Seeking an L2 IT Support Engineer to provide first-level technical support, troubleshoot hardware/software, and manage incidents following ITIL standards.
Highlights:
1. Provide frontline assistance and troubleshoot hardware and software issues
2. Install, configure, and deploy IT equipment
3. Manage incidents, service requests, and problems using ServiceNow and ITIL
***L2 IT Support Engineer***
**Location:** Santiago, Portugal
**Start Date:** As soon as possible
**Type:** Full\-time / On\-site
***Responsibilities***
As a L2 Support Technician, you will be responsible for providing **first\-level technical support** to all users for hardware and software managed by the IT department.
**Your duties will include:**
* Providing frontline assistance and troubleshooting hardware and software issues.
* Installing, configuring, and deploying IT equipment (PCs, peripherals, etc.).
* Coordinating and/or performing hands\-on repairs and replacements of PC components.
* Installing and updating software, configuring hardware, systems, and applications.
* Logging and managing incidents, service requests, and problems using **ServiceNow**, following **ITIL standards**.
* Escalating issues appropriately when necessary.
**Qualifications**
* Minimum **2 years of experience** in IT support or a similar technical role.
* Strong knowledge of **Windows OS**, **Microsoft Office 365**, and general PC troubleshooting.
* Familiarity with **ITIL** processes (incident, problem, request management).
* Hands\-on experience with **ServiceNow** or similar ticketing tools.
* Comfortable working independently and in a team environment.
* **Fluent in local language (required)** and able to communicate in **English**.
Tipo de oferta: Full\-time, Independente, Efetivo/CLT
Duração do contrato: 12 meses
Pagamento: 1 150,00€ \- 1 350,00€ por mês

R. Ramos da Costa 12, 7540-205 Santiago do Cacém, Portugal
€ 1,150-1,350/month