Job Summary: The professional will welcome and serve customers in a personalized manner, manage needs, resolve issues, and organize tasks, with a focus on customer satisfaction and relationship building. Key Highlights: 1. Focus on welcoming and providing personalized customer service. 2. Autonomous management of situations and interpersonal relationships. 3. A dynamic and collaborative environment focused on the Human First culture. #### **Store: Santarém** #### **Your Day-to-Day** * Ensure excellent customer welcome at any touchpoint; * Welcome customers at the Welcomer station in a personalized way, adapting communication and service to each customer type, promoting relational rather than transactional service; * Identify customer needs, providing simple information about product availability and location, order status, store services or procedures; * Serve SPV customers, initiating repair processes and spare parts requests, while being familiar with procedures and the Saveo tool; * Manage the store's CRM autonomously, offering appropriate solutions for each customer situation and coordinating with relevant store departments when necessary; * Organize tasks according to customer traffic peaks, always prioritizing Customer Service; * Manage customer waiting situations autonomously and effectively, handling conflicts with customers to ensure their full satisfaction. #### **Who We Are Looking For** * Educational qualification equivalent to 12th grade; * Professional experience of 1 to 2 years; * Passion for customers and their needs; * Aptitude for interpersonal relationships and teamwork; * Ability to handle stress; * Organizational skills and sense of responsibility; * Initiative and proactivity. #### **What We Offer** * Integration into a multinational company with competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health insurance and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
