Rotating Receptionist (M/F/N)

Description

Job Summary: The professional will ensure the service quality of the hotel unit, guaranteeing overall customer satisfaction through front desk service and process management. Key Highlights: 1. Ensure service quality and customer satisfaction. 2. Responsible for guest service, check-in, check-out, and cash closing. 3. Dynamism, responsibility, and customer orientation are highly valued. AP Hotels \& Resorts Group is seeking a professional for its hotel unit in Montargil. The selected candidate’s main responsibility is to ensure the service quality required by the Group, complying with all standards and procedures, thereby guaranteeing overall customer satisfaction. **Responsibilities:** * Customer service; * Ensuring front desk operations; * Performing and verifying entries and receipts; * Cash closing; * Generating daily reports; * Executing all technical/administrative procedures related to reservation, check-in, and check-out processes. **Requirements:** * Proven experience in front desk operations; * User-level computer literacy; * Knowledge of and experience with hotel management systems – Host (preferred); * Proficiency in English; knowledge of additional languages is an advantage; * Strong communication skills; * Professional appearance; * Good interpersonal skills; * Customer-oriented attitude; * Dynamic, responsible, trustworthy, and punctual; * Full availability to work day and night shifts. **Will we be naturally distinctive together? We count on you at AP Hotels \& Resorts!**