IT Technician

Description

Job Summary: We are looking for an IT Technician to strengthen our team, with a focus on technical support, documentation, system administration, and incident resolution. Key Highlights: 1. Dynamic and collaborative work environment 2. Opportunity for development and career progression 3. Strong problem-solving skills and willingness to grow We are seeking an IT Technician to join our team. If you are passionate about technology, skilled at solving problems, and eager to grow professionally, this opportunity is for you! **Key Responsibilities:** * Provide user support and assist with procedures * Document technical procedures and configurations * Identify complex processes for improvement and reduction of execution time * Maintain continuous communication for preventive actions * Manage backup and recovery systems (Veeam, Backup Exec or similar) * Install, configure, and maintain workstations, PDAs, landline and mobile telephony, and printers * Manage users and access rights (Active Directory, GPOs, and identity services) * Maintain and support LAN/WAN networks, switching, Wi\-Fi, and IP telephony * Diagnose and resolve incidents in office and factory systems * Manage IT inventory * Automate administrative tasks (PowerShell, Bash, etc.) * Use ITSM ticketing tools (ServiceDesk) **Requirements:** * Minimum 5 years of experience in a similar role * Degree in Computer Science or Telecommunications * Knowledge of Active Directory * Analytical ability and functional knowledge **Preferred Qualifications:** * Networking knowledge (Fortinet, Unifi, Cisco Meraki) * Cybersecurity knowledge (FortiNAC, FortiDLP) **What We Offer:** Dynamic and collaborative work environment; Opportunity for development and career progression; Compensation commensurate with demonstrated experience. Please send your application to **jsilva@plafesa.pt** with the subject line “Application for IT Technician”. Work Location: On-site