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Maintain clear and accurate documentation of customer interactions, resolutions, and follow\\-ups in the CRM system.\n* Collaborate with colleagues to enhance the overall customer experience.\n* Staying updated on the latest offerings, policies, and services to provide customers with accurate and timely information.\n* Exhibit warmth and enthusiasm in every customer interaction\n* Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.\n\n**Your qualifications**\n\nConcentrix is a great match if you:\n\n* Have a high level of German (C1 written and oral) and a good level of English (B2\\)\n* Have 1 year of experience in a call center or customer service role, preferably in the automotive industry.\n* Are passionate about automotive topics and skilled in digital tech\n* Are strong attention to detail and organizational skills.\n* Are excellent problem\\-solving skills and a creative, solution\\-oriented mindset.\n\nIf you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.\n\n**What’s in it for you**\n\nIn this role, we offer benefits that help you support your unique lifestyle:\n\n* Support a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction\n* Full\\-time with indefinite contracts (negotiable depending on your experience and our client's needs)\n* Competitive salary and performance bonus\n* Full Work from Home position based in Portugal.\n* Bring\\-a\\-friend (referral) bonus opportunities\n* Full paid training on the company and the project you'll be working on\n* Career development programs\n\n**Experience the best version of you!**\n\nIf all this feels like the perfect next step in your career journey, we want to hear from you. 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We’re a global technology and services leader that powers the brands of the future. We help well\\-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.\n\nIf you’re looking to grow and be inspired, as a **Customer Advisor in Portugal (Remote)** you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency \\& customer journey improvement.\n\n**Career growth and personal development** \n\nWe’ll give you all the training, cutting\\-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. 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We'll do our best to match you with the right job, whether it’s this or another role.\n\n**What’s in it for you**\n\nIn this role, we offer benefits that help you support your unique lifestyle:\n\n* Full\\-time with indefinite contracts (negotiable depending on your experience and our client's needs)\n* Competitive salary and performance bonus\n* Work from home in Portugal\n* Bring\\-a\\-friend (referral) bonus opportunities\n* Full paid training on the company and the project you'll be working on\n* Career development programs\n\n**Experience the best version of you!**\n\nIf all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k\\+ game\\-changers around the globe call Concentrix their “employer of choice.”\n\n**Concentrix is an equal\\-opportunity employer**\n\n*We're proudly united as one team, one company, globally. 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They offer a wide range of products, including sofas, chairs, tables, and decorative items, all crafted with quality and sustainability in mind. With a strong online presence and physical stores, they provide stylish and practical options for furnishing your home.\n\nWe are looking for additional support in the form of German-speaking staff for our remote team across Portugal. \nWe are looking for you to support our customers!\n\n✅ **As a customer service representative, you will:**\n\n* **Respond to customer inquiries via phone, chat, and email** professionally and enthusiastically\n* **Support customers in German,** helping them resolve issues during and after orders\n* **Provide enthusiastic and professional support** through incoming calls\n* **Inform customers about products and attempt** to close sales over the phone\n* **Assist with delivery issues, including tracking, errors, and availability**\n\n✅ **Competitive salary and compensation package (including meal allowance):**\n\n* **1030€ gross x 14 months –** base salary\n* **Up to 80€ gross monthly performance bonus**\n* **Meal allowance:** **7.23€ net/day** (approx. 145€ net/month on a voucher card)\n* **Transportation allowance**: 20€ /month\n* **Plus EXTRA PROJECT BONUS –** total *2000€ gross* (500€ gross paid after the 4th, 7th, 10th and 13th contract month!)\n\n**Average annual gross salary: 16,400€ – 19,360€**\n\n✅ **What we offer?**\n\n* **Possible start: 25.09**\n* **Fixed-term full-time employment contract** for 6 months with possibility of extension (according to Portuguese law)\n* **Fully online recruitment process**\n* **Rotating shift schedule: Monday to Saturday from 09:00 to 23:00, Sunday from 11:00 to 23:00.** (You will work 5 days per week at 8 hours each (40 hours/week) with 2 rotating days off.)\n* **Private health insurance**\n* **Work from home from anywhere in Portugal (mainland)!**\n\n✅ **What do we expect?**\n\n* **You speak German (at least C2 level – native speaker)**\n* You live in Portugal (mainland)\n* You are customer-oriented and enjoy interacting with people\n\n✅ **EU citizenship or valid residence permit in Portugal is mandatory**\n\n✅ **Interested in a new adventure?** \nThen apply now with your CV, we look forward to hearing from you!\n\n*By applying for this position, you agree to our privacy policy and the processing of your personal data as well as its transfer to the employer offering this position.*\n\n\\#DeutschInPortugal \\#KundenserviceJobs \\#FernarbeitPortugal \\#AutomobilSektor \\#ArbeitenInPortugal \\#DigitalPlattform \\#JobInPortugal \\#DeutschSprechen \\#Kundenbetreuung \\#AutomotiveSupport \\#VollzeitJob \\#JobangebotePortugal \\#RotierenderSchichtplan \\#KarriereInPortugal \\#JetztBewerben \\#SupportJobs \\#PortugalJobs \\#ArbeitenVonZuhause \\#BewerbungPortugal \\#DeutschInLissabon \\#ArbeitenInDerAutomobilbranche \\#remotegerman\n\nPT: URGENTE 25/09 \\- HOME OFFICE! Serviço de apoio ao cliente em alemão / REMOTO / Bónus de 2\\.000€ \nEN: URGENT 25/09 \\- HOME OFFICE! German\\-speaking customer support / REMOTE / Bonus 2000€ \nDE: DRINGEND 25\\.09 \\- HOME OFFICE! Deutschsprachiger Kundensupport / REMOTE / Bonus 2000€\n\nType of position: Full-time\n\nSalary: 1\\.195,00€ \\- 1\\.275,00€ per month\n\nApplication questions:\n\n* For processing your application for this job posting, your email address and phone number are mandatory. Please leave them here:\n* Your current location (city):\n* When is your earliest possible start date?\n* Are you authorized to work in Portugal?\n\nIf you are not an EU citizen, please clarify on what basis you are allowed to work in Portugal (visa/work permit/etc.).\n\n* Are you willing to work remotely from Portugal (mainland)?\n* This offer refers to our client Concentrix (formerly Webhelp) Portugal. Would you like to proceed with your application?\n* Are your German language skills at a professional level (minimum C2)? 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We’re a global technology and services leader that powers the brands of the future. We help well\\-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.\n\nIf you’re looking to grow and be inspired, as a **Customer Service Representative for Audi in Portugal (Remote),** you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency \\& customer journey improvement.\n\n**Career growth and personal development**\n\nWe’ll give you all the training, cutting\\-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. 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