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Support Engineer (WordPress / Technical Support)
We’re hiring a **Support Engineer** to strengthen our customer support coverage as WP Umbrella scales. This is a hands\-on, technical, customer\-facing role focused on solving real problems, not just closing tickets. **You will be entrusted with the most important mission we have: making our users happy.** You’ll work independently after onboarding, handle live conversations, troubleshoot WordPress and hosting issues, and own customer issues from first response to resolution or escalation. We’re a small and growing startup, which means your impact will be real and visible. You’ll report directly to our Head of Support and work closely with Product and Engineering. ### **Working Hours** **Typical working hours are 09:00–17:00 ET**, Monday to Friday, working closely with our EU\-based team through documented hand\-offs and async communication. As a distributed team, we occasionally align across time zones. This includes **one scheduled weekly team meeting held at 09:00 or 8:00 MET.** ### **Your Mission** * Handle customer requests via chat and tickets with clarity, empathy, and professionalism * Acknowledge issues quickly, set expectations, and keep customers informed until resolution * Diagnose and resolve WordPress, hosting, DNS, email, and plugin\-related issues * Identify root causes and escalate complex cases to Engineering with clear context * Prioritize trust, transparency, and follow\-up over speed alone * Identify bugs and edge cases, and participate in QA during releases * Assist new customers with migrations, setup, and onboarding from competitors * Maintain and improve the knowledge base and internal documentation ### **What Success Looks Like** * First response within **5 minutes** * Ongoing responses within **15 minutes** * **CSAT above 95%** * Strong quality reviews on randomly selected tickets **Requirements** ### **Your Hard \& Soft Skills** ### **Must\-Have** * **3\+ years experience in customer or technical support** * Strong knowledge of: * + WordPress (debugging, plugins, error logs) + Hosting environments + DNS fundamentals + FTP / SFTP, SSH, WP\-CLI + Email delivery \& bounce issues * Comfortable handling multiple live conversations * Excellent written and spoken English * Autonomous, reliable, and organized in a remote environment ### **Nice to Have** * Experience working with WordPress agencies * Interest in using AI tools to improve support workflows * French or German is a plus ### **What Is WP Umbrella?** WP Umbrella is **the infrastructure for your WordPress care business**. We help freelancers and agencies manage and protect all their WordPress sites from one simple, reliable dashboard—without juggling tools or worrying about silent failures. WP Umbrella is built for professionals who sell maintenance plans and need stability, clear client reporting, and long\-term trust in their tools. ### **Our Values \& Working Principles** **Kindness, goodwill, collaboration, and ownership** are at the core of how we work. We care about the quality of your work, not about how many hours you sit at your desk. We encourage balance, autonomy, and long\-term sustainability. *Our human philosophy can be summed up in Toltec’s words of wisdom.* ### **WP Umbrella in Numbers** ‍ 7\-person team * Plugin installed on 60,000\+ websites * * 5,000\+ paying customers * + Founded in July 2021 * Bootstrapped and healthy company **Benefits** * Fully remote * + Flexible (within your shift) * + ️ 35 days of paid time off * Individual performance bonus \& annual collective increases ✈️ Team retreat at least once a year * * Learning \& training opportunities * Fixed salary: **$22,200/year,** with full package estimated at **$26,200\+**
79Q22222+22
€ 22,200/year
Indeed
Operational Assistant
**Offer Code:**OE202512/0540 **Offer Type:**Common Competitive Procedure **Status:**Active **Organizational Level:**Municipal Councils **Agency/Service:**Figueira da Foz Municipal Council **Employment Contract:**Fixed-term Public Employment Contract with definite termination clause **Duration:**12 months **Regime:**General Careers **Career:**Operational Assistant **Category:**Operational Assistant **Complexity Level:**1 **Remuneration:**878.41€ **Monthly Supplement:**0.00 EUR **Job Description:**The Operational Assistant in the Machinery Operator area is responsible for performing the following duties:\- Operating heavy machinery for earthmoving and for handling goods/materials, including maneuvering supplementary hydraulic or mechanical systems attached to vehicles; \- Obtaining information regarding the destination of goods, determining the route to be followed, and receiving the relevant documentation; \- Directing and, if necessary, participating in loading, stowing, and unloading operations to ensure safety conditions and respect the vehicle’s load limit; \- Performing required maneuvers and light signals for traffic circulation, taking into account road and vehicle conditions, weather and traffic conditions, cargo being transported, and applicable traffic rules and signs; \- Delivering goods and related documentation at the designated destination and obtaining delivery confirmation; \- Ensuring vehicle maintenance and cleanliness; \- Checking daily oil and water levels; \- Reporting abnormal occurrences detected in vehicles; \- May be required to drive other vehicles as needed for service, provided the individual holds the appropriate driving license. **Work Location** **Number of Positions** **Address** **Locality** **Postal Code** **District** **Municipality** Figueira da Foz Municipal Council 2 Av. Saraiva de Carvalho Figueira da Foz 3084501 FIGUEIRA DA FOZ Coimbra Figueira da Foz **Total Number of Positions:**2 **Quota for Persons with Disabilities:**0
R. Quebra Costas 1, 3000-179 Coimbra, Portugal
€ 878/month
Indeed
Senior Technician
**Offer Code:**OE202512/0524 **Offer Type:**Common Competitive Procedure **Status:**Active **Organizational Level:**Ministry of Education, Science and Innovation **Agency/Service:**Instituto Superior Técnico, University of Lisbon **Employment Relationship:**Indefinite-term Public Function Contract (CTFP) **Regime:**General Careers **Career:**Senior Technician **Category:**Senior Technician **Complexity Level:**3 **Remuneration:**1 442,57 € **Monthly Supplement:**0,00 EUR **Job Description:**Description of positions: 3 (three) positions to be filled under an indefinite-term public function contract, in accordance with the Staff Establishment approved for 2025. Duties include consultative, analytical, planning, programming, evaluation, and implementation activities involving technical methods and processes that support and prepare decision-making. They also encompass the independent or team-based preparation of opinions and projects of varying complexity, as well as the performance of other general or specialized support activities within common, instrumental, and operational areas of activity of agencies and services. Duties are performed with technical responsibility and autonomy, albeit within a qualified supervisory framework, and may include representing the agency or service in matters pertaining to the respective specialization, making technical decisions aligned with higher-level directives or guidelines, namely: a) Conducting and monitoring audits. **Work Location** **Number of Positions** **Address** **Locality** **Postal Code** **District** **Municipality** Instituto Superior Técnico, University of Lisbon 3 Avenida Rovisco Pais, n.º 1 Lisbon 1049001 LISBON Lisbon Lisbon **Total Number of Positions:**3 **Quota for Persons with Disabilities:**1
PV49+C7 Lisbon, Portugal
€ 1,442/month
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