Noesis is looking for professionals with the following profile: **Main Tasks and Responsibilities:** * Implementation and administration of ITSM/ESM platforms (OpenText SMAX, ServiceNow, Jira Service Management, or equivalent platforms); * Monitoring and improvement of implemented processes; * Design and implementation of workflows, custom fields, automation rules, dashboards, reports, and SLAs; * Development of integrations with external systems/applications via REST API (CRUD); * Implementation and administration of the CMDB, as well as reconciliation with other data sources (Discovery, Intune, SCCM, among others). **Requirements:** * Solid knowledge of ITSM/ESM solutions (OpenText SMAX, ServiceNow, Jira Service Management, or equivalent platforms); * Experience with CMDB, including definition and design of data models; * Knowledge of CRUD and JavaScript (valued but not mandatory); * Minimum 3 years of experience; * Strong knowledge of the ITIL 4 framework. **Work Model: Hybrid** If you meet these criteria and would like to join an innovative organization that continuously invests in the development of its talent, send us your application here > **ITSM/ESM Consultant** **Join us. Let’s innovate together!** All our recruitment and selection processes are based on equal opportunities, valuing the competence and potential of each individual and ensuring that no candidate is discriminated against on the basis of gender, ethnicity, sexual orientation, age, religion, or physical condition. * Job posting published under Law No. 4/2019, of January 10 You can find the original job posting at: https://www.itjobs.pt/oferta/508017/consultor-itsm-esm