Innovation in service offerings and value creation in customer relationships are priorities for the MCOUTINHO Group. We support our ambition with 69 years of experience in automotive retail. You will be part of a team with over 1,400 employees, where talent and shared experiences are our DNA. Contribute your creativity and boldness to shaping the future of mobility. To strengthen the Collision team in Coimbra, and reporting to the Collision Manager, your main challenges will be: \- Customer service and follow-up; \- Ensuring needs assessment, recording damages and anomalies; \- Administrative and document management related to claims processes; \- Interaction with different operational areas. If your profile matches our requirements, you have: \- Secondary education (12th grade); \- Professional experience as a receptionist or in customer-facing roles (preferential); \- Strong customer focus and orientation; \- Resilience and ability to handle stress; \- High interpersonal and teamwork skills; \- High organizational and planning skills; \- Valid driver's license (mandatory requirement); \- Good computer skills (user level); \- Residence in Coimbra or surrounding areas. Challenge us and become part of the best automotive brand and service offering in Portugal: \- Join a leading national group; \- Enhance your talent through continuous training and career progression opportunities; \- Rely on a positive work environment and integration into an innovation-focused team. All applications must be submitted at https://www.mcoutinho.pt/quem\-somos/recrutamento In case of technical difficulties, please use the email recrutamentos@mcoutinho.pt, quoting reference 148/2025 Job Type: Full-time Experience: * Reception: 1 year (Preferred)