IT Support

Description

Summary: Join a dynamic team as an IT Support Specialist, providing first and second-level technical support, troubleshooting issues, and maintaining various systems. Highlights: 1. Opportunity to work in a supportive and innovative environment 2. Professional growth and development opportunities 3. Work with international clients and cutting-edge technologies **About Us:** At **BCIC Swiss GmbH**, we specialize in delivering end\-to\-end technology solutions tailored to meet the evolving demands of modern businesses. Rooted in Swiss quality and a strong commitment to customer satisfaction, we serve as a trusted IT partner for clients ranging from innovative startups to global enterprises. Our core services include **IT outsourcing** and **recruitment solutions**. **Position Overview:** We are currently seeking a skilled and service\-oriented **IT Support Specialist** to join our dynamic team. The ideal candidate will have several years of experience in user support and a passion for troubleshooting and solving technical issues across various platforms. **Key Responsibilities:** * Provide **first and second\-level support** for technical issues reported by end users. * Collaborate with **third\-party vendors** to resolve complex audiovisual (AV) issues. * Ensure **clear and timely communication** on issue status and resolutions. * Maintain **accurate ticket documentation** for all incidents and service requests. * Install, upgrade, support, and troubleshoot **Windows OS (XP, 7, 8\.1, 10\)**, **Microsoft Office 2010**, **Cisco Jabber**, and other authorized desktop applications. * Provide **basic support for Mac OS** and Apple devices. * Set up, troubleshoot, and maintain **printers, desktops, laptops**, and other peripheral devices. * Conduct **preventive maintenance** and perform remedial hardware repairs. * Utilize diagnostic tools to resolve **network connectivity and software/hardware issues**. * Possess a broad understanding of **networks, servers, AV systems, smart devices, and telecom equipment**. * Adapt to a **project\-based, team\-oriented work environment**, and perform additional tasks as needed. **Must have Requirements:** * **Valid work permit in Portugal** * **Portugese language proficiency (minimum B2 level)**. * **Several years of hands\-on experience** in IT user support or a similar role. **Why Join Us?** * A supportive and innovative work environment * Opportunities for professional growth and development * Work with international clients and cutting\-edge technologies * Be part of a company known for Swiss precision and excellence **Apply Now** and become part of a team that values quality, reliability, and continuous improvement. Job Type: Part\-time Pay: 20\.00€ per hour Ability to commute/relocate: * Coimbra, Distrito de Coimbra: Reliably commute or planning to relocate before starting work (Required) Experience: * IT support : 1 year (Required) Language: * Portuguese B2 (Required) Work Location: In person