Field Application Specialist (m/f/d)

Description

Summary: Join Siemens Healthineers as a Field Application Specialist, providing installation, training, and troubleshooting support for our diagnostic products to ensure customer satisfaction. Highlights: 1. Shape the future of healthcare with a global leader 2. Make a meaningful impact in a customer-focused environment 3. Access continuous learning and professional development opportunities **We pioneer breakthroughs in healthcare.** *For Everyone. Everywhere. Sustainably.* **Join Siemens Healthineers \- Shape the Future of Healthcare** At Siemens Healthineers, we drive innovation in healthcare, making a difference for everyone, everywhere, in a sustainable way. With over 170 years of experience and 18,000 patients, we are a global leader in medical technology. Our team of more than 48,000 professionals in over 70 countries is dedicated to advancing medical solutions and ensuring high\-quality patient care. Every day, our cutting\-edge technologies in diagnostic and therapeutic imaging, laboratory diagnostics, molecular medicine, digital health, and enterprise solutions impact the lives of millions worldwide. This is our mission, and it truly matters to us. If you are ready to embrace new challenges and make a meaningful impact, we invite you to become part of the **\#Healthineers** community. Now is your opportunity to join something extraordinary. We are looking for a highly motivated **Field Application Specialist** to join our **Diagnostics Service Team**, playing a key role in ensuring customer satisfaction and retention while maintaining compliance standards. You will be responsible for installing, **training**, and providing **troubleshooting** support both remotely and on\-site for the **Siemens Healthineers Product Portfolio**, assisting both new and existing customers. **Key Responsibilities:** * **Installation:** Install, configure and customize our diagnostic instruments and related reagents according to the customer’s needs. * **Training:** Deliver and perform customers training and coaching. * **Troubleshooting:** Identifying the root cause of issues by analyzing their origin and context, then resolving them with a comprehensive strategic approach that considers both immediate fixes and long\-term system stability. * **Consult \& Post\-sales support:** Provide expert advice and ensure smooth operations for In\-Vitro Diagnostic products, evaluate instrument performance by measuring and follow\-up of product lines. * **Escalation:** Escalate system or test failures to the next level of service, reporting relevant data describing the fault conditions and coordinate all activities necessary to solve customer complaints and meet their quality and timing expectations. **Key strategic priorities**: **Customer Satisfaction \& Retention:** Deliver exceptional service to exceed industry standards. **Method Penetration:** Being a promoter of new tests to be installed. **What You Bring** Skills \& Mindset: * You have **excellent communication skills**. * You have a **team working attitude**. * You have **a proactive approach**, always looking to **add value** to the organization and being well trusted partner of the Management. * You are **flexible to adapt to changing situations, customer needs and market conditions.** * You are **curious** and open to **continuous learning**. * You are a **strategic thinker** with **troubleshooting** and **decision\-making capabilities**. * You have **fluent written and verbal English communication skills.** * You areproficient in **digital tools \& MS Office Suite** (PowerPoint, Excel, Word) with **digital working approach**. **Qualifications and Experience:** * Master’s degree in Biomedical Engineering, Biomedical Laboratory Techniques or Biology field or equivalent proven experience in Diagnostics Laboratory environment * 3\+ years of experience in a similar role (preferable). **Additional Requirements:** Valid driver’s license and willingness to travel daily with up mainly in North occasionally in other Regions and abroad. * Good knowledge of in\-vitro diagnostic Market will be a plus. * will be a plus. * Basic knowledge of Artificial Intelligence (AI) is a plus. **What We Offer:** **Global Impact:** Work for an industry leader driving real innovation in healthcare. **Career Growth:** Access continuous learning and professional development opportunities. F**lexible Work Culture:** Our Healthineers Way of Working is designed to support work\-life balance. **Diversity \& Inclusion:** We foster an inclusive environment where everyone belongs. **Ready to Make a Difference?** If you are motivated to work in a fast\-paced and customer\-focused environment and want to make a real difference, we would love to hear from you! **Join Siemens Healthineers** in shaping the future of laboratory diagnostics and driving impactful innovation in healthcare. **Apply Now** Take the next step in your career and **submit your application** through our official careers portal. A cover letter is appreciated. **Siemens Healthineers is an equal opportunity employer.** We are committed to diversity, inclusion, and creating a workplace where every employee feels valued. We respect your privacy and adhere to GDPR and data protection regulations. **Note to Recruitment Agencies:** Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.