French-Speaking Customer Advisor

Description

Summary: As a Customer Experience and Engagement Expert, you will be the Architect of the Relationship, transforming every interaction into a privileged moment to retain customers. Highlights: 1. Multi-channel mastery for consistent service quality 2. Expertise to guide customers toward innovative solutions 3. Continuous development of collaborative working methods Become a key player within a Group that guarantees digital independence and defines tomorrow’s technological standards. We do not merely follow trends—we create them. By joining us, you become part of a high-performance ecosystem where engineering serves an essential human mission: connecting millions of people through reliable and innovative networks. **The challenge:** Represent our expertise at the heart of our strategic hub in **Porto**, a cosmopolitan city offering unique economic dynamism and exceptional quality of life. ### **YOUR MISSION: CUSTOMER EXPERIENCE AND ENGAGEMENT EXPERT** More than just an advisor, you are the true **Architect of the Relationship**. Your role is to transform every contact—technical or commercial—into a privileged moment to retain our customers and ensure their complete satisfaction. * **Multi-channel mastery:** You handle interactions via phone, email, and chat with complete fluency, ensuring rapid responses and consistent service quality. * **Problem resolution:** Through comprehensive analysis of each situation—technical or financial—you propose effective and sustainable solutions from the first interaction. * **Advisory and innovation:** As an expert on our services, you guide our customers toward the most innovative solutions and become their trusted partner. * **Management rigor:** You use our IT tools (CRM) precisely to ensure high-quality customer follow-up and impeccable traceability. * **Team spirit:** You collaborate with our various experts to continuously improve our working methods and our users’ journey. ### **YOUR PROFILE: PROFESSIONALISM AND REACTIVITY** We seek talents capable of combining analytical thinking, technical curiosity, and relational intelligence. * **Language skills:** Perfect command of **French (C2 level)** is mandatory. Proficiency in English is a major advantage in our international environment. * **Performance culture:** You have a passion for excellence and place customer satisfaction as your absolute priority. * **Technological affinity:** You are curious and quickly learn to navigate complex software and technical environments. * **Soft skills:** You demonstrate diplomacy and resilience. You remain calm under pressure and transform challenging situations into positive opportunities. * **Collaboration:** You appreciate the dynamic of in-person team work within our modern offices in Porto. ### **OUR OFFERING: AN ENVIRONMENT WORTHY OF YOUR AMBITIONS** The development of our talent is the priority that fuels our international growth. * **Competitive compensation:** An attractive base salary aligned with top market standards, plus **unlimited monthly performance-based bonuses**. * **Comprehensive social protection:** Premium health and life insurance coverage for you and your family, effective from day one. * **Accelerate your career:** Direct access to our continuous learning academy and rapid advancement opportunities into management or specialist roles. * **Exceptional work environment:** Immersion in a multicultural setting, located in one of Porto’s most sought-after neighborhoods. * **Additional benefits:** Meal allowances, mobility support, and exclusive access to Group employee-only offers and services. **Ready to push the boundaries of technological excellence? Your career takes on a new dimension today—in Porto.**