Swimming Pool Equipment Technician

Description

Job Summary: We are seeking a professional to ensure the reliability and quality of swimming pool products, manage after-sales services, provide technical support, and contribute to continuous process improvement. Key Highlights: 1. Focus on customer satisfaction and technical problem resolution 2. Technical support to sales teams and customer training 3. Product management, technical documentation, and stock control We are a wholesale distributor of swimming pool equipment (heat pumps, filtration pumps, filters, salt electrolysis systems, home automation). Our customers are industry professionals, and we are looking for: Required Education: Electronics or Electromechanics; experience or training in refrigeration/industrial cooling would be an advantage. The employee will be responsible for product reliability and quality across all stages: selection, sales, repair, and deadline management. Their primary mission is to ensure customer satisfaction and find solutions for complaints and technical issues. They will interact with various stakeholders within the company: suppliers, colleagues, direct and indirect customers — aiming to guarantee service satisfaction and quality. Leveraging their experience, they will also ensure versatility during colleagues’ absences and participate in customer and new employee training. They must comply with safety regulations for goods and people, perform work in accordance with legislation and internal company policies, and likewise contribute to continuous process improvement. Main Responsibilities * Customer support via multiple channels: phone calls, instant messaging, and email * Technical diagnosis: remote, on-site, or during field visits * Repair of products distributed by the company * Management of product returns under after-sales service (SAV) * Installation of sold products at customer premises Specific Responsibilities * Technical support to sales teams * Remote, on-site, or field-based technical training for customers * Creation and updating of technical documentation and user manuals * Spare parts management * Testing and analysis of new equipment Other Responsibilities * Qualitative and quantitative goods inspection * Stock organization and inventory * Preparation of after-sales service orders * Maintenance: * Storage and repair areas * Tools and supporting equipment Administrative Tasks * Handling disputes with customers and suppliers * Document management Proficiency in Portuguese, English, and ideally French will be valued. This description is not exhaustive. **Employment Type:** Full-time, permanent contract **Working Hours:** * Monday to Friday * Day shift Salary: €1,800.00 – €2,500.00 per month Work Location: On-site