Sales Representative

Description

Job Summary: Responsible for prospecting, customer service, negotiation, and closing sales of products/services, aiming to achieve targets, ensure customer satisfaction, and maintain after-sales support. Key Highlights: 1. Focus on prospecting, negotiation, and closing sales of products/services 2. Managing customer relationships from initial contact through after-sales 3. Continuous development of product and market knowledge Job Title: Sales Representative / Sales Consultant **Job Summary:** Responsible for prospecting, customer service, negotiation, and closing sales of products or services, aiming to achieve established targets, ensure customer satisfaction, and maintain post-sales relationships in accordance with the company’s commercial policies and strategies. Main Responsibilities and Functions: 1\. Customer Prospecting and Acquisition: * **Identify and qualify leads** (potential customers) through proprietary lists, referrals, social media, on-site visits, phone calls, or email. * **Conduct proactive outreach** (cold calls, unannounced visits, WhatsApp/social media contact) courteously and respectfully. * **Participate in trade fairs, events, and promotional activities** to generate new contacts. * **Maintain an updated customer database** (CRM – Customer Relationship Management). 2\. Customer Service: * **Greet customers at the store, showroom, or point of sale** with friendliness, professional demeanor, and appropriate personal presentation. * **Identify customer needs, desires, objections, and purchasing profile** through open-ended questions and active listening. * **Present products/services**, highlighting benefits, differentiators, warranties, payment options, and special conditions. * **Offer bundles, upsell** (higher-value items), and **cross-sell** (complementary products). * **Demonstrate products** (test drives, samples, tastings, simulations) where applicable. 3\. Negotiation and Closing: * **Negotiate prices, delivery terms, discounts, gifts, or special conditions**, within company-authorized limits. * **Overcome objections** ethically and persuasively (e.g., "It’s too expensive", "I’ll think about it", "I need to consult my spouse"). * **Apply closing techniques** (direct close, alternative close, summary close, controlled urgency). * **Issue orders, contracts, invoices, or receipts**, per commercial procedures. * **Receive payments** (cash, card, PIX, bank slip, vouchers) and operate card machines (if applicable). 4\. After-Sales and Relationship Management: * **Conduct follow-up** (subsequent contact) to confirm satisfaction, deliver documentation, clarify doubts, or offer new products. * **Resolve complaints, exchanges, returns, or issues** promptly and empathetically, escalating to responsible departments (logistics, quality assurance, customer service). * **Maintain ongoing relationships** with existing customers to foster loyalty and repeat purchases. * **Request referrals** and positive reviews (online or testimonials). 5\. Goal and Performance Management: * **Achieve monthly, quarterly, or annual targets** for revenue, number of sales, average transaction value, conversion rate, or profit margin. * **Monitor performance metrics** (conversion rate, service time, return on investment). * **Manage your own sales pipeline** (lead → contact → proposal → negotiation → closure). * **Report results to management** via spreadsheets, reports, or periodic meetings. 6\. Organization and Administration: * **Keep the point of sale organized** (products displayed, visible price tags, available samples, promotional materials). * **Monitor basic inventory** (notify restocking needs, set aside reserved items, remove damaged goods). * **Complete visit reports, external sales itineraries, commission tracking, or pro-labore records.** * **Organize external visit schedules** (if an external sales representative), optimizing routes and time. 7\. Knowledge and Continuous Learning: * **Thoroughly study the company’s products/services** (technical specifications, benefits, competitive advantages). * **Stay updated on new releases, promotions, campaigns, and pricing changes**. * **Monitor competitors** (pricing, terms, new products) and report findings to management. * **Attend training sessions** on sales techniques, negotiation, customer service, and internal systems. Employment Type: Full-time, Part-time Compensation: €5,400.00 – €6,200.00 per month Expected Hours: 40 per week Benefits: * Internet access * Company vehicle * Free parking * Course reimbursement * Life insurance * Transportation allowance Work Location: On-site