Network Support Technician

Description

Summary: Join our Network Operations Center as a Network Support Technician to troubleshoot complex systems with a customer-first mindset and keep the world connected. Highlights: 1. Proactive troubleshooter mastering systems, not just closing tickets. 2. Opportunity to expand knowledge of various countries and regions. 3. Contribute to the experience of millions of travelers globally. ##### ***MAIA******,*** ***Portugal*** About Nonius Nonius is a leading provider of **Guest Technology Solutions** for the hospitality industry, serving over **500,000 hotel rooms worldwide.** Our solutions include **cloud and edge computing, AI, IoT, networking, and digital guest experiences,** helping hotels and other industries enhance their operations and guest satisfaction. Beyond hospitality, we provide technology for **healthcare, maritime, and co\-living spaces,** integrating with global partners like **Samsung, LG, Google, and Apple** to drive seamless innovation Job Description Join our **Network Operations Center** as a **Network Support Technician**. We are looking for a **proactive** troubleshooter who doesn't just close tickets but masters the systems behind them. In this role, you’ll blend advanced technical expertise with a customer\-first mindset to keep the world connected! This position is based in the city of Maia in Portugal. #### **Key Responsibilities** * Execute assigned support tickets, tasks, and shifts, ensuring fast and effective resolution. * Professionally handle customer/guest phone calls during assigned shifts. * Resolve complex tickets, collaborating closely with Senior Support or Systems Engineers. * Perform assigned preventive maintenance tasks following defined guidelines and scripts. * Coordinate remote support activities and task execution with field technicians. * Execute assigned project tasks and work orders, ensuring timely completion. * Remotely coordinate project execution with field technicians and subcontractors. * Conduct project handovers, including the preparation of the final technical report. * Ensure full compliance with the Technical Consultancy area and company processes. #### **Must Have** * Technical Course or Diploma in Networks, Electronics, or Computer Engineering. * Fluency in English. * Knowledge of network protocols. * Experience in network and telecommunication systems. * **Proactive Curiosity:** A strong desire to deep\-dive into complex technical issues and a self\-driven commitment to staying current with emerging networking trends and technologies. * **AI\-Forward Mindset:** Enthusiasm for adopting AI tools to enhance operational efficiency. * Availability to work in shifts. #### **Nice to Have** * Hospitality experience. * Additional languages. **What's great in the job?** ---------------------------- * Great team of smart people, in a friendly and open culture. * Real responsibilities and autonomy. * Expand your knowledge of various countries and regions. * Great career opportunity in a fast\-evolving Technology company. * Contribute to the greater experience of millions of Travellers around the World! ##### **Our Product** **Know About** **What We Offer** ----------------- ### **Perks** A full\-time position. Attractive salary package. ### **Trainings** Opportunities for training and development. ### **Health** Health insurance provided. ### **Eat \& Drink** Office with staff kitchen with free beverages.