Job Summary: Manage and analyze customer complaints, communicate feedback to teams, and identify corrective solutions, collaborating to ensure quality standards. Key Highlights: 1. Practical experience in a dynamic and collaborative work environment 2. Opportunity to learn from experienced and qualified professionals 3. Opportunity for continuous professional growth and development You have just arrived at the Caetano Baviera world. We represent 3 automotive brands: BMW, BMW Motorrad, and MINI. We are part of Salvador Caetano and are always on the move, searching for the best talents. We create value in our businesses, with our eyes set on the future, betting on innovation and continuous improvement. This could be the journey that takes you further. Join us for the pleasure of driving **What is it like to be a Customer Care professional?** * Manage the receipt and handling of customer complaints (Sales and After-Sales) * Analyze and report KPIs related to customer satisfaction (Sales and After-Sales) * Communicate and raise awareness among teams based on customer feedback (Sales and After-Sales) * Identify non-conformities, communicate them, and work with the team to determine and implement effective corrective solutions * Collaborate with other involved departments to ensure quality standards are met **What do we value?** * Interest in quality and customer support * Passion for the automotive sector * Proficiency in data consultation and analysis – Excel * Ability to argue effectively, resilience, and organizational skills * Strong communication and empathy skills \- Languages: \- English mandatory; \- French preferred **What do we offer?** * Practical experience and integration into a dynamic and collaborative work environment * Opportunity to learn from experienced and qualified professionals * Opportunity for professional growth and development * Continuous training and development * Opportunity to work in a dynamic context and in a business area with market impact **At Salvador Caetano, we help people move.** At Salvador Caetano, we want to contribute to an inclusive and representative future. We believe that diverse talent empowers our teams, creates environments conducive to innovation, and contributes to business evolution. Here, we encourage differences and include them. Regardless of age, gender, ethnicity, or religion, we promote equal opportunities and ensure integration into a culture grounded in dignity and respect for all people.
João Santos
Indeed · HR
João Santos
Indeed · HR
