Front Desk Assistant

Description

Job Summary: Manage guest check-in and check-out, handle telephone and in-person inquiries, process reservations and payments, address complaints, and ensure front desk organization. Key Highlights: 1. Ensure efficient and personalized check-in/check-out, and multichannel customer service. 2. Manage reservations, process payments, and effectively resolve complaints. 3. Collaborate as a team to uphold high service standards and maintain organization. **Key Responsibilities** Efficiently, personally, and warmly manage guest check\-in and check\-out; Provide telephone, email, and in-person support, ensuring a positive experience across all touchpoints; Manage reservations, cancellations, and special guest requests; Process payments and ensure accurate transaction recording; Handle complaints and unexpected situations professionally and effectively; Coordinate with various departments to maintain high service standards; Keep the front desk area organized and aligned with brand standards. **Candidate Profile** Prior experience in hotel front desk or similar roles; Availability for rotating shifts, including nights, weekends, and holidays; Strong customer orientation and excellent communication skills. Benefits: * Housing Allowance * Flexible working hours * Health insurance Work Location: On-site