Job Summary: Customer service professional to handle incoming calls, screen leads, and route contacts, with opportunities for development and career progression. Key Highlights: 1. Integration into a solid and credible group with growth-oriented projects. 2. Professional and personal training and development. 3. Real opportunities for career advancement. **Responsibilities** --------------------- * Answer inbound calls from various companies within the Group, register them, and route them to the most appropriate recipient. * If transfer is not possible, electronically record the contact request for the recipient to respond later. * Screen leads and chat contacts and route them to the designated team. **Profile** ---------- * Minimum educational qualification: 12th grade. * Minimum professional experience: 0\-1 year. * English language proficiency (intermediate level) in both spoken and written forms. * Availability to work rotating shifts. * Proficiency in Microsoft Office (MS Word, MS Excel, MS PowerPoint, Outlook). **We Offer** -------------- * Integration into a solid and credible group currently implementing multiple growth projects. * Training and opportunities for professional and personal development. * Real opportunities for career advancement, based on performance and demonstrated competencies. * Favorable working conditions and social benefits (Health Insurance, Life Insurance, and access to a Pension Plan).
João Santos
Indeed · HR
João Santos
Indeed · HR
