Customer Support Representatives – Telecom Products

Description

Summary: Seeking Customer Support Representatives fluent in French to provide high-quality support for telecom products, handling inquiries and resolving issues efficiently. Highlights: 1. Dynamic and international environment 2. Career growth opportunities 3. Provide high-quality customer support **Porto, Portugal \| On\-Site \| French \| Monday to Saturday: 07:00 AM – 07:00 PM (Rotational shifts) \| Start Date: ASAP \| Permanent Contract** ### **ABOUT THE ROLE:** We are hiring **Customer Support Representatives – Telecom Products (French)** to join our client’s team in Porto. This is a great opportunity to work in a dynamic and international environment. **Note:** Only local candidates (within 30 km of Porto). No relocation package offered. ### **RESPONSIBILITIES:** — Provide high\-quality customer support through multiple channels — Handle customer inquiries and resolve issues efficiently — Communicate with customers in French — Collaborate with team members to ensure customer satisfaction — Maintain accurate records of customer interactions ### **REQUIREMENTS:** — Fluency in French (mandatory) — Strong communication and problem\-solving skills — Customer\-oriented with attention to detail — Availability for rotational shifts, including Saturdays — Must live within 30 km of Porto **Legal requirements:** — EU Citizenship OR Portuguese Residence Card — Valid NIF and NISS ### **WHAT WE OFFER:** — Base salary **x14 months** — Guaranteed bonus for 3 months: **€100 gross or more based on performance** — Meal allowance: **€9\.60/day (net, meal card)** — Transport reimbursement up to **€40/month** — Welcome bonus: **€150 gross paid in the 4th month** — Permanent contract — International environment with career growth opportunities ### **READY TO APPLY?** Contact: **angelina.penkina@cbtalents.org**