CUSTOMS AGENT - DHL EXPRESS PORTUGAL

Description

Job Summary: The Customs Agent at DHL Express is responsible for customs clearance of import and export shipments, ensuring full compliance with all customs formalities. Key Highlights: 1. Ensure customs clearance for import and export shipments 2. Prepare customs declarations and resolve related queries 3. Guarantee an Excellent service to Customers **CUSTOMS AGENT** **Looking for a new challenge at DHL EXPRESS? This vacancy could be for you!** This role sits within the Customs Department of DHL Express and reports directly to Supervision. The GTW Customs team handles customs clearance for shipments transported by DHL in both import and export, ensuring delivery to customers with all customs formalities fully completed, in line with DHL’s commitments to its business partners, the Portuguese Tax Authority (AT), and its customers. Dynamism, perseverance, rigor, resilience, teamwork, and knowledge of customs legislation are essential to clear all shipments requiring customs procedures at the Portuguese Customs Authority within the shortest possible timeframe, taking all necessary actions to achieve this objective and thereby guaranteeing an Excellent service to our Customers. **Key Responsibilities:** * Perform daily validation of cargo manifests to ensure timely identification and tariff classification of shipments in accordance with requirements set by national customs authorities. * Prepare customs declarations and resolve related queries. * Maintain continuous contact with customs authorities (customs agents) to resolve queries and process prepared declarations. * Analyze PPW and enter data into the system; clarify queries raised by contact agents. * Prepare timely corrections / revisions and handle CAPs. * Provide administrative support to OPS Customs and GTW Finance colleagues whenever required. **Requirements:** * Bachelor’s degree in International Trade (preferred) * Proficiency in Portuguese and English * Knowledge of Portuguese legislation (preferred) * Familiarity with Office 365 * Customer orientation * Commitment to Excellence * Resilience and assertiveness * Focus on achieving objectives * Fluency in speech and strong argumentation skills * Active listening ability **Location:** Francisco Sá Carneiro Airport \- DHL Cargo Complex \- 4470\-995 Maia