Front Desk Agent (2nd Shift) | 4* Hotel

Description

Job Summary: Hospitality professional for front desk operations at a 4* hotel in Espinho, responsible for guest service, complaint management, and financial support. Key Highlights: 1. Welcome and assist guests from reservation to check-out 2. Handle complaints and resolve incidents to ensure guest satisfaction 3. Participate in front office financial management and telephone reception **Eurostars Hotel Company** is the hotel chain of Grupo Hotusa, comprising the brands Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels, and Tandem Suites. Currently, our portfolio includes over 300 hotels across more than 20 countries worldwide. Our operations are built upon extensive expertise reflected across all areas—from hotel management to brand values and attention to guest experience. **Eurostars Hotel Company** seeks hospitality professionals for the **Front Desk** department at a **4* Hotel** in **Espinho**. **The selected candidate will perform the following duties:** * Welcome and assist our guests from the moment of reservation until their departure; * Handle complaints and resolve any type of incident to ensure guest satisfaction; * Participate in front office financial management (billing, cash closures, and night audit); * Answer the switchboard, make and receive calls, and connect them to the appropriate extensions/departments. **Preferred candidate profile includes:** * Education in Hospitality and Tourism; * Minimum 1 year of experience in this position; * Availability for rotating shifts; * Good command of English. **By joining Eurostars Hotel Company, you will enjoy the following benefits:** * 50% discount at our high-quality hotels: benefit from up to 50% discount at all our outstanding 4*/5* hotels worldwide, and up to 20% discount for your family members; * The Power Business School training: full and unlimited free access to all courses (MBA, digital, IT, Skills, etc.) offered by our partner The Power Business School—the #1 online business school in the market, delivered by top active industry professionals; * Access to our Employee Club: enjoy various types of discounts and advantages across multiple categories (entertainment, technology, sports, fashion, etc.); * Enjoy complimentary hotel stays: through the Eurostars Hotel Company Referral Program, we reward referrals that result in hires. If you refer someone who is hired, you’ll have the opportunity to receive complimentary hotel nights.