Senior Specialist GBS Acct & Sales Ops

Description

Summary: This role supports Account Operations to achieve sales and market strategy objectives by providing customer service and managing order fulfillment for assigned customers in South-East Europe. Highlights: 1. Independently provide Account Operations support to assigned customers 2. Collaborate with internal and external departments to resolve issues 3. Ensure timely and complete delivery through order book management PURPOSE \& OVERALL RELEVANCE FOR THE ORGANIZATION Account Operations is responsible to support the business to achieve sales and market strategy objectives. Ensure a reliable, adequate, and competitive customer service level for all assigned customers of the channel. KEY RESPONSIBILITIES * Independently providing Account Operations support to all assigned customers in South\-East Europe. * Support customer communication through all relevant channels (email, tickets, phone), providing information on orders and products, and preparing various order\-related analyses upon request from customers or Sales. * Collaborate closely with internal and external departments (e.g. Sales, AS\&O Team, Finance, Supply Chain) when dealing with the following topics, amongst others: + Returns, complaints, scheduled deliveries, cancellations, launches, pre\-pack promotions, etc. + Monitoring credit\-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales. * Perform order book management by placing and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitoring electronic receipts for errors and correcting these errors using the tools provided. * Interact with Commercial, Finance \& Supply Chain teams to ensure healthy OB conversion (maximum conversion, identification of obstacles \& resolution follow up) \& expected monthly Net Sales delivery. * Extensively tracking orders and deliveries and initiating escalation in the event of delays and irregularities. * Attend meetings \& virtual meetings with assigned customer portfolio \& affiliated departments. * Standing in for and supporting colleagues working in other groups within Accounts \& Sales Operations. * Support direct management with analysis, problem\-solving preparation, and process improvements, including controls review and implementation. Additionally, provide coverage during vacations, business trips, or absences. KEY RELATIONSHIPS * Customers * Sales Management Team * Logistics * Global Operations (Purchasing, Planning, Warehouses, Customer Fulfillment, Inbound and Outbound) * Credit \& Collections * Market Finance * External providers KNOWLEDGE, SKILLS, AND ABILITIES * Strong Customer Service focus and excellent communication skills. * Advanced working knowledge of MS Office, SAP/CRM and Business Objects. * Advanced English knowledge (written and spoken). Additional languages capabilities such as Greek, Serbian or Croatian would be a plus. * Strong Understanding of costs and of sales generation. * Process\-oriented mindset and in\-depth understanding of complex correlations. * Proactive, autonomous, and independent working style. * A high level of problem\-solving ability. * Ability to contribute to a team environment where performance is measured. * Experience in working under pressure to meet deadlines and conflicting priorities. REQUISITE EDUCATION AND EXPERIENCE/MINIMUM QUALIFICATIONS * University degree in Commerce/Business Administration/Finance/Controlling or similar * 3\+ years’ experience in providing customer support in the field of customer service, sales or logistics AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR. COURAGE: Speak up when you see an opportunity; step up when you see a need.. OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow\-through. INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things. TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset. INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards. RESPECT: Value all players. Display empathy, be inclusive and show dignity to all. **AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.** **– CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU –** **BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.** JOB TITLE: Senior Specialist GBS Acct \& Sales Ops BRAND: LOCATION: Porto TEAM: Sales STATE: 13 COUNTRY/REGION: PT CONTRACT TYPE: Full time NUMBER: 544799 DATE: May 13, 2026