Receptionists (m/f) - Villa C

Description

Job Summary: Ensure guest reception and service, including check-in/out, reservation management, correspondence handling, and promotion of hotel services. Key Highlights: 1. Superior customer service during the guest's stay 2. Reservation and cancellation management on hotel platforms 3. Promotion of hotel services Job Description Ensure guest reception and service by delivering superior quality service throughout the guest's stay at the hotel property, while simultaneously promoting the hotel’s other services. Main Responsibilities * Ensure full guest reception and service, including check\-in and check\-out * Execute accommodation reservation services and follow up on related requests; * Prepare and handle correspondence, including dispatch and archiving; * Respond to guest inquiries and complaints; * Manage reservations and cancellations via hotel platforms. * Monitor guest arrivals and departures and communicate this information to other departments to ensure seamless service delivery; * Maintain front\-desk organization and cleanliness; * Manage suppliers of hotel goods or external services such as laundry or taxis; * Record guest consumption or expenses in their accounts; * Promote and publicize various services offered by the hotel; * Collaborate closely with the entire team, particularly the Front Office Manager and Reservation Manager; * Report any anomalies observed in service operations or involving guests to supervisors; * Perform other duties or tasks not specifically listed above, whenever deemed necessary by the immediate supervisor; * Support other departments whenever required. Experience We Seek * Strong sense of responsibility and attention to detail; * Excellent problem anticipation skills; * Strong time management and deadline adherence capabilities; * Strong analytical and organizational skills; * Good communication and interpersonal skills; * Professional appearance; * Dynamic attitude; * Team-oriented mindset; * Respect for the group’s philosophy and vision. * Availability and flexibility regarding working hours.