Receptionist

Description

Job Summary: We are seeking a Receptionist to join the team at the iconic 1877 Estrela Palace in Aveiro, responsible for guest reception, reservation management, and support at breakfast and the bar. Key Highlights: 1. Join the team of a unique and iconic 17th-century hotel. 2. Provide guests with a memorable experience. 3. Work collaboratively with dynamism and proactivity. The iconic 1877 Estrela Palace, located in the heart of Aveiro, is a unique building dating back to the 17th century and features 8 exclusive rooms. We are looking for a Receptionist (M/F) to join our team. Requirements/Competencies: \- Minimum education: Secondary School \- Technological/Professional; \- Tourism-related education (preferred); \- Proven experience in this role (preferred); \- Language proficiency in both written and spoken English and at least one additional language (mandatory); \- Professional appearance; \- Strong interpersonal and customer service skills; \- Organizational ability; \- Dynamism/Proactivity; \- Attention to detail; \- Responsibility and problem-solving capability; \- Teamwork ability; \- PROTEL knowledge (preferred); \- Availability and flexibility regarding working hours \- willingness to work rotating shifts (including night shifts on nights off), weekends, and holidays. Responsibilities: · Greet hotel guests and provide necessary information to ensure a memorable experience; · Complete the front desk checklist; · Manage and process reservations: emails, pre-reservations, cancellations; · Assist with breakfast and bar operations. Type of position: Full-time