Senior Technical & Functional Support – Cloud + ERP Solutions

Description

Job Summary: We are seeking a Senior Technical & Functional Support professional to strengthen our operations and support team, ensuring the daily operation of our cloud, ERP, and omnichannel solutions. Key Highlights: 1. Working with an international ERP across multiple markets 2. Engaging with global operations and on-site projects 3. Integration into a rapidly growing omnichannel cloud ecosystem * **Senior Technical \& Functional Support – Cloud \+ ERP Solutions** **Company:** Kwalit.com **Location:** Braga (Hybrid Work Model) **Employment Type:** Full-time **Who We Are** At **Kwalit**, we build cloud solutions that transform enterprise operations, sales, and logistics into a true **omnichannel ecosystem**. Our technology is **100% developed in Portugal**, yet already supports businesses in: * **11 countries**, * demanding international markets, * sectors including distribution, retail, FMCG, logistics, and commercial mobility. The foundation of our work is the cloud platform **Redivu.com**, which integrates sales, ERP, logistics, POS, customer loyalty, and commercial mobility into a single intelligent ecosystem. **The ERP You’ll Be Working With** A large portion of our ecosystem is integrated with the **international ERP Exact (Exact Globe / Exact Globe\+)** — one of the world’s leading enterprise management solutions. This means: * working with a robust, globally deployed international ERP; * direct engagement with real-world operations across multiple countries; * understanding complex integrations between Redivu and Exact; * opportunity for **international travel**, if interested in supporting international clients or on-site operations. This role is ideal for professionals who wish to retain a strong technical focus while also enjoying interaction with diverse companies and cultures. **The Role** We are looking for a **Senior Technical \& Functional Support** professional to strengthen our operations and support team, ensuring the daily operation of our cloud, ERP, and omnichannel solutions. You will serve as a vital link among technology, operations, and customers — directly impacting service quality and product evolution. **Responsibilities** * Provide technical and functional support to Kwalit and Redivu users * Diagnose and resolve application incidents (L1, L2, L3\) * Support integrations with **Exact Globe / Globe\+** and cloud services * Analyze logs, data flows, and business processes * Assist customers with day-to-day ERP and cloud platform usage * Log, manage, and prioritize tickets, ensuring clear communication * Create documentation (FAQs, procedures, manuals) * Deliver operational training * Collaborate with product and development teams on fixes and testing * Participate in continuous improvement of the omnichannel ecosystem **Mandatory Requirements** * Bachelor’s degree in IT / Computer Science / Information Systems * **5\+ years of experience** in technical and/or functional support * Knowledge of web applications, cloud services, and APIs * Ability to analyze logs and technical incidents * Solid understanding of business processes (financial, logistics, operational) * Excellent communication skills, empathy, and customer orientation * Autonomy, organization, and problem-solving focus * **Preferred Qualifications** * Experience with **ERPs**, preferably Exact * SQL knowledge * Experience in SaaS and multi-system environments * Collaborative mindset across support, product, and development teams **Benefits** * **Every-other-Friday afternoons off**, starting after 4 months * **Annual performance bonus**, typically **1–2 additional salaries** * **Multicare M3 Health Insurance** * **Flexible working hours** * **Meal allowance via card** * **Hybrid work model** in Braga * Opportunity for **international travel** on international projects * Modern, relaxed, innovation-driven environment * Real opportunities for technical or functional career progression **Why This Role Is Special** * You’ll work with an **international ERP**, present across multiple markets * You’ll engage with real global operations — not just internal ones * You may travel, meet clients, and support on-site projects * You’ll work within a rapidly expanding omnichannel cloud ecosystem * You’ll join a Portuguese company with international impact **Application** Send your CV to: **\** Come discover what we’re building — we’re ready to grow with you! You can find the original job posting at: https://www.itjobs.pt/oferta/513885/senior\-technical\-functional\-support\-cloud\-erp\-solutions