Lead Store Front Operator | Makro Gaia

Description

Job Summary: The professional will proactively contribute to increasing section sales by meeting customer requirements and expectations, and supervising the team. Key Highlights: 1. Integration into a solid corporate group with international presence 2. Initial and continuous training plan 3. Constant learning opportunities **Company Description** **MAKRO** is the Portuguese subsidiary of METRO Group, a market leader in wholesale distribution. We operate in 25 countries, and our purpose is to embrace the passion for Portuguese gastronomy, showcasing its diversity to the world. We are a global company operating locally. Our products and services set standards for the future: customer focus, technological innovation, and sustainable business models. We are the excellence partner for the HoReCa channel. **Job Description** **MISSION** Reporting directly to the Store Front Manager, this professional is responsible for proactively contributing to increasing section sales in line with company strategy, while simultaneously meeting customer requirements and expectations, ensuring their satisfaction. **MAIN RESPONSIBILITIES** * Supervising the team through monitoring, development, and motivation of each member, ensuring that everyone understands and achieves their objectives while maintaining team cohesion and commitment, based on business principles; * Coordinating commercial/promotional activities jointly with management to boost sales; * Promoting cross-selling in direct collaboration with other sections; * Supporting management and coordinating the team in managing section key performance indicators: Sales, Margin, Stock, Shrinkage, among others; * Supporting management in team management and development within the section; * Responsible for smooth operations at checkout counters and store front section; * In the absence of management, assume responsibility for the section. **Qualifications** * Minimum educational qualification: 12th grade; * Experience in similar roles (retail experience preferred, either food or non-food); * Experience in checkout supervision; * User-level computer skills; * Availability for rotating shifts from Monday to Sunday; **SOFT SKILLS:** * Organizational ability, creativity, and attention to detail; * Ability to interact with diverse stakeholders; * Decision-making ability and priority management; * Strong customer orientation; * Good communication skills. **Additional Information** **WITH MAKRO YOU WILL GET:** Integration into a solid, internationally established corporate group, with a dynamic and proactive work environment; An initial and continuous training plan offering constant learning opportunities; Employee discounts at Makro stores, as well as additional discounts through our network of partners;