Summary: Seeking a Technical Support Specialist with automotive mechanics expertise to audit repairs, adjudicate technical claims, and uphold service excellence for Spanish-speaking clients. Highlights: 1. Serve as the technical vanguard for Spanish-speaking clientele 2. Leverage hands-on mechanical expertise in a corporate environment 3. Ensure fiscal optimization and mechanical soundness of maintenance We are a premier global financial institution and a cornerstone of the European banking landscape. Our **Porto\-based Excellence Center** is headhunting a **Technical Support Specialist** with a profound background in automotive mechanics to join our specialized fleet management and insurance services division. In this capacity, you transcend traditional support; you serve as the **technical vanguard** for our Spanish\-speaking clientele. You will leverage your hands\-on mechanical expertise to audit repairs, adjudicate technical claims, and uphold the gold standard of automotive service excellence. ### **STRATEGIC MANDATE: CORE RESPONSIBILITIES** You will function as the technical authority, ensuring that every maintenance intervention is fiscally optimized and mechanically sound. * **Technical Validation:** Analyze and authorize repair estimates and maintenance requests from automotive workshops across the Spanish market. * **Expert Consulting:** Provide high\-level advisory to clients and partners regarding complex vehicle mechanics and maintenance protocols. * **Incident Orchestration:** Manage the end\-to\-end lifecycle of technical claims, ensuring clinical cost\-effectiveness and strict adherence to safety standards. * **Linguistic Mediation:** Utilize your bilingual mastery to bridge technical gaps between international stakeholders in **Spanish** and **Portuguese**. * **Operational Evolution:** Identify systemic technical trends and propose strategic optimizations to the service workflow. ### **THE IDEAL PROFILE: MECHANICAL RIGOR \& LINGUISTIC AGILITY** We are scouting for a professional who can translate workshop experience into a corporate environment with surgical precision. * **Automotive Expertise (Mandatory):** Solid, hands\-on experience as an **Automotive Mechanic**. You must possess an intimate understanding of vehicle components, labor times, and workshop operations. * **Language Proficiency:** + **Spanish:** C1 or Native\-level mastery (Essential). + **Portuguese:** B2 to C1 level (Required for internal synchronization). * **Educational Foundation:** Minimum of 12th\-grade completion or a specialized technical certification in automotive engineering. * **Cognitive Agility:** The ability to deconstruct technical diagrams and financial estimates with meticulous attention to detail. * **Communication Mastery:** A problem\-solving mindset paired with a sophisticated, customer\-centric approach. ### **OFFER \& CORPORATE ECOSYSTEM** We provide a structured environment that rewards technical specialized knowledge with stability and growth. **I. Compensation \& Benefits** * **Base Remuneration:** €1,200 Gross per month. * **Meal Subsidy:** **€12 per working day**, delivered via a high\-utility meal card. * **Wellness \& Stability:** The opportunity to integrate into a prestigious international group with a defined trajectory for professional promotion. **II. Work Model \& Integration** * **Transition to Autonomy:** Comprehensive on\-site training in **Porto** during the initial month to ensure a seamless "soft landing" and successful integration. * **Hybrid Flexibility:** Upon reaching performance autonomy, you will transition to our **Hybrid Model (50% Remote / 50% On\-site)**. * **Dynamic Culture:** A multicultural, high\-energy workspace situated in the vibrant heart of Porto. **Ready to transition your workshop expertise into a global corporate career? Join our elite technical division in Porto and drive your professional evolution forward.**
João Santos
Indeed · HR
João Santos
Indeed · HR
