Job Summary: Customer service professional responsible for clarifying inquiries, processing orders and returns, and supporting the retention of existing customers as well as the opening of new accounts. Key Highlights: 1. Customer support and clarification of inquiries via telephone and email 2. Collaboration with distributors and sales representatives to deliver high-quality service 3. Ability to work proactively and flexibly MAIN RESPONSIBILITIES INCLUDE Customer support and clarification of inquiries regarding our products via telephone and email Collaboration with distributors and sales representatives to deliver high-quality service Administrative tasks: order entry, data entry, invoicing, assistance in opening new commercial accounts, as well as maintaining and supporting existing customers Processing of returns/reparations/warranty items and complaints Ordering office supplies Participation in trade fairs and events WHAT WE SEEK: Customer-oriented, with excellent communication and organizational skills. Organized, self-motivated, and people-focused. Ability to work proactively and within a flexible set of guidelines. Team spirit, willing to assist other internal functions during peak periods. Type of position: Full-time, Part-time, Full-time/Full-time, Temporary or Fixed-term Employment Contract Benefits: * Company car * Meal card/voucher * Course reimbursement * Health insurance
João Santos
Indeed · HR
João Santos
Indeed · HR
