L2 Network Support Enginer

Description

Summary: Seeking an L2 Support Engineer for Internet Services to coordinate corrective actions and ensure service recovery and compliance within a network internet access/ZTNA team. Highlights: 1. Troubleshoot complex network issues 2. Support new Internet cloud solutions 3. Support Zscaler Internet Security solutions globally We are looking for a L2 Support Enginer for Internet Services. This position is part of our client's Network Internet Access/Zero Trust Network Access (ZTNA) team. The L2 Support will coordinate and execute all necessary corrective actions, including the involvement of subcontractors to reach the full recovery of the services and compliance with Service Levels. Good networking knowledge is expected together with strong language skills and understanding of modern computer networks with the ability to troubleshoot complex network issues. **MANDATORY SKILLS/JOB REQUIREMENTS:** \> Advanced English communication skills. \> Ability to troubleshoot PAC File incidents, SAML or authentication issues, firewalls and Bandwidth Control Throotling. \> Knowledge of various network technologies and platforms, such as IPSEC, GRE, LAN, WAN, DHCP, DNS, ARP, SD\-WAN, Cisco IOS. \> Good knowledge of IP networks (IPv4, IPv6, routing BGP, OSPF) \> Basic knowledge of monitoring protocols (SNMP, Netflow, PRTG) \> Experience with relevant network tools (eg. Wireshark, tcpdump) \> Availability to work 24/5 rotating shifts (only on weekdays) and on\-call, once per month. **OTHER VALUED SKILLS:** \> Support new Internet cloud solutions using AWS (VPC) and Azure (AVN) services \> Support new Zscaler Internet Security solutions (especificaly Internet Security and Private Access) on a global scale **BENEFITS INCLUDED:** \> On\-call duty allowance \> Health insurance (Médis) \> Work from home in a international hybrid enviorment (onsite once or twice per month in Lisbon) **Please send your CV to candidaturas@jobdeploy.com and we will reply ASAP.** Job Type: Full\-time Work Location: Hybrid remote in Lisboa