Helpdesk Technician

Description

Job Summary: We are seeking a proactive, problem-solving-oriented Helpdesk Technician to join our support team and ensure an efficient user experience. Key Highlights: 1. Integration into a dynamic team with a collaborative environment 2. Opportunity for professional growth and continuous training 3. Values Microsoft certifications and knowledge of Active Directory We are looking for a **Helpdesk Technician** to join our support team and ensure users have an efficient and excellent experience using IT systems. The ideal candidate should be proactive, problem-solving-oriented, and possess strong communication skills. **Responsibilities** * Handle support requests via phone, email, or ticketing system (Level 1\). * Diagnose and resolve hardware, software, and network incidents. * Configure and install computers, printers, peripherals, and applications. * Manage equipment lifecycle (inventory, maintenance, replacements). * Create and update technical documentation and procedures. * Provide remote and on-site support to employees. **Mandatory Requirements** * Technical/professional qualification at Level 4 / 12th grade in Information Technology * Experience in helpdesk or technical support (preferably 1\+ years). * Strong knowledge of: * Windows Operating Systems (10/11\) * Microsoft 365 (Outlook, Teams, OneDrive, account management) * Hardware (PCs, laptops, printers) * Basic networking (TCP/IP, DNS, DHCP) * Clear, user-focused communication skills. * Strong sense of responsibility and autonomy. **Also Valued** * Microsoft certifications * Knowledge of Active Directory, permission management, and policies. * Strong troubleshooting skills. **What We Offer** * Integration into a dynamic team with a collaborative environment. * Opportunity for professional growth and continuous training. * Competitive compensation package commensurate with experience. **If you identify with this role and wish to apply, please send your CV with all relevant details about your background and competencies to** **\** **referencing THD\_0326** You can find the original job posting at: https://www.itjobs.pt/oferta/510868/tecnico\-de\-helpdesk