Dev Support Engineer (Lisbon, Portugal)

Description

Job Summary: We are seeking an Application Support Technician for a challenging project in the insurance sector, focused on maintaining and evolving the Duck Creek Claims system, collaborating with multidisciplinary teams to deliver effective solutions. Key Highlights: 1. Corrective and evolutionary maintenance of the Duck Creek Claims system 2. Incident resolution and adherence to KPIs and SLAs 3. Collaboration with technical and functional teams to deliver high-quality solutions Lisbon Dev Support Engineer (Lisbon, Portugal) APPLICATION SUPPORT TECHNICIAN Choosing Capgemini means choosing a company where you will have the power to shape your career as you wish, where you will be supported and inspired by a collaborative community of colleagues worldwide, and where you can reinvent what is possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable and inclusive world. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1\. Applies scientific methods to analyse and solve software engineering problems.2\. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3\. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4\. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5\. The software engineer collaborates and acts as team player with other software engineers and stakeholders. YOUR ROLE We are looking for an Application Support Technician to join a challenging project in the insurance sector, focusing on the maintenance and evolution of the Duck Creek Claims system. The professional will collaborate with multidisciplinary teams, ensuring the delivery of effective solutions aligned with client objectives. Responsibilities: * Corrective and evolutionary maintenance of the Duck Creek Claims system; * Incident resolution, ensuring compliance with KPIs and SLAs; * Active participation in all phases of the development lifecycle (analysis, implementation, testing); * Collaboration with technical and functional teams to ensure high-quality deliveries. YOUR PROFILE * Experience with the Duck Creek platform; * Solid knowledge of SQL Server; * Prior experience in insurance-related projects; * Strong teamwork skills and problem-solving orientation; * Collaborative mindset and focus on delivering value to the client. Nice to have: * Knowledge of C\# and .NET WHAT YOU’LL LOVE ABOUT WORKING HERE At Capgemini Portugal, we offer a flexible and dynamic work environment. Flexibility enables employees to achieve a better balance between personal and professional life, allowing greater flexibility in managing working hours—whether working from the office or remotely—according to the company’s hybrid work policy; We offer local programs that foster employee growth, reskilling, and development of new competencies (Career Acceleration Programs); We promote an empowering environment, with autonomy and peer relationships being the most highly rated aspects by our employees in our monthly feedback survey; In addition, we offer an attractive compensation and benefits package, including health and life insurance, as well as a referral program with bonuses for recommending talent, plus additional benefits according to active partnerships. Capgemini Portugal is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and job offers and promotions are made based on competence, capability, or performance, respectively. ABOUT CAPGEMINI Capgemini is a global leader in partnering with companies to transform and manage their businesses, leveraging the power of technology. The Group is guided daily by its purpose to unleash human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization with over 340,000 employees across more than 50 countries. With a strong 55-year heritage and deep industry expertise, Capgemini has the trust of its clients to address the full spectrum of their business needs—from strategy and design to operations—powered by the fast-evolving and innovative worlds of cloud, data, AI, connectivity, software, digital engineering, and platforms. In 2023, the Group reported global revenues of €22.5 billion. Get the future you want \| www.capgemini.com Apply now! \#LI\-Hybrid Ref. code 281915\-en\_US Posted on 22 Jul 2025 Experience level Experienced Professionals Contract type Permanent Location Lisbon Business unit ABL Southern Central Europe Brand Capgemini Professional communities Software Engineering